Customer Journey Specialist – Consumer Finance

Unleash innovative credit solutions — shape the future of customer experience! Warsaw-based opportunity with remote work model (5 days per week). As a Mid-Level Customer Journey Specialist, you will be working for our client, a leader in consumer finance dedicated to transforming how customers access and experience credit products. You will help develop, analyze, and optimize credit offerings, ensuring a seamless and compliant customer journey that drives satisfaction and innovation in the financial sector. Your main responsibilities: • Create and develop credit products in line with business processes and customer needs. • Analyze customer journeys and identify opportunities for enhancements and new features. • Maintain and improve the consumer finance product portfolio, including cash loans and overdrafts. • Conduct business analysis, translating concepts into detailed product specifications, epics, and user stories. • Collaborate with risk teams to optimize credit policies and processes. • Engage with internal and external stakeholders through consultations and discussions. • Ensure all products adhere to legal and regulatory requirements. • Provide support for distribution channels and monitor product performance. • Conduct competitive analysis and prepare benchmarks to inform product improvements. • Support ongoing business operations and identify areas for process optimization. You're ideal for this role if you have: • At least 2 years of experience in consumer credit, customer experience, or product development. • Practical knowledge of Agile methodology in project environments. • Familiarity with JIRA and other analytics, visualization, and communication tools. • Strong understanding of credit processes and customer journey analysis. • Experience working with cross-functional teams to optimize customer experience. • Ability to analyze, draw conclusions, and recommend improvements effectively. It is a strong plus if you have: (optional)• Additional certifications in project management or business analysis. • Experience in financial regulations and compliance standards. Language Required for the role: • Polish — good command of spoken and written language. Eligibility for the role: • Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.