Customer Journey Specialist (f/m/x)

Nasze wymagania: Higher education (preferred fields: economics, finance, sales, insurance) Expert knowledge of insurance products, processes, banking services, and distribution channels Hands‑on proficiency in implementing insurance products and processes end‑to‑end — from market and customer needs analysis to product deployment across multiple sales channels Knowledge of UX and the principles of CX and TX Practical knowledge of Agile methodologies Familiarity with JIRA and various supporting tools (graphic, communication, sales, data analytics, and visualization) Strong background in consumer lending Experience collaborating with teams responsible for customer experience Ability to define analytical areas, draw conclusions, present analytical results, and prepare recommendations Strong teamwork skills, ability to stay focused under time pressure, a positive attitude, openness to change, creativity, and the ability to propose innovative, non‑standard solutions Fluent Polish required Residing in Poland required O projekcie: We are currently looking for a Customer Journey Specialist to join our Business Services Competence Centre and be responsible for developing and maintaining insurance and credit products for individual customers, with a strong emphasis on designing, improving, and managing sales and service processes. The specialist would analyze customer needs, create business concepts and requirements, and ensure product compliance with regulatory standards. Responsibilities include monitoring product quality, implementing changes across distribution channels, and collaborating closely with risk, UX/CX/TX teams, and other internal stakeholders. Zakres obowiązków: Developing and enhancing insurance and consumer finance products for individual customers Analyzing customer needs and translating them into product improvements and new functionalities Designing, optimizing, and monitoring customer journeys for insurance and credit processes Maintaining and updating the existing product portfolio (cash loans, overdraft) Conducting business analysis and preparing product assumptions, epics, user stories, and acceptance criteria Implementing changes and improvements across all distribution channels Collaborating with risk teams to optimize credit policies and processes Working with different units to improve customer experience in all touchpoints Executing communication activities and supporting initiatives that enhance sales effectiveness Providing product support to sales channels and operational teams (BAU) Conducting market and competitive analysis (benchmarks) Ensuring product compliance with legal, regulatory, and internal requirements Oferujemy: Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People