Feedback Loop Processing

Nasze wymagania: Bachelor’s or Master’s degree in Business, Engineering, UX, Data or a related field. Experience working with feedback management, product operations, or user‑insight processes in digital platforms. Strong ability to analyze qualitative inputs, identify patterns and translate them into structured, actionable outcomes. Comfortable working with product, engineering, UX and support teams to clarify issues and track follow‑ups. Strong communication and organizational skills, with attention to detail and process consistency. Mile widziane: Hands‑on experience with feedback tools, tracking dashboards or ticketing systems. Zakres obowiązków: Maintaining the feedback intake process, ensuring consistent collection and classification of user insights. Triaging, grouping and clarifying feedback items to support prioritization discussions with product and engineering leads. Consolidating recurring themes, pain points and improvement opportunities into clear outcomes for the feature intake process. Ensuring smooth coordination with stream leads when feedback requires investigation, follow‑up or cross‑team alignment. Monitoring trends and patterns in feedback to identify systemic issues and support decision‑making for future enhancements. Oferujemy: Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.