Lead Product Designer (UX/UI)

Lead Product Designer (UX/UI) Poland-based | B2B consultancy agreement About the role We’re looking for a top-tier Lead Product Designer to own and elevate the user experience across our digital products: our client portal, mobile app, and the interfaces that bridge our hardware with software. You’ll work end-to-end: from discovery and problem framing through wireframes, prototypes, and high-fidelity UI, all the way to collaborating with engineering on implementation. You’ll join forces with our product team, engineers, logistics & operations teams, and leadership to design experiences that make shipping high-value goods (€5k–€100k) feel intelligent, transparent, and safe. Seniority & impact: this is a high-ownership role with direct access to decision-makers, a strong quality bar, and significant influence on product direction.We’re especially looking for someone who is: • A strong visual tastemaker with unmatched aesthetics and attention to detail • Exceptionally strong in product discovery, keeping users’ needs and expectations at heart • Eager to take ownership and take a proactive stance to influence the way we develop our products • Fluent in Figma and modern AI-powered prototyping tools (v0, Lovable, etc.) • Comfortable in a hardware–software context with real-world constraints (sensors, devices, physical flows) About the Company We provide smart, reusable packaging and logistics intelligence for high-value shipments. Our flagship product, a state-of-the-art container, integrates IoT sensors, e-ink displays, GPS / LTE-M connectivity, and access control. This combination offers companies complete visibility and control over shipments typically valued between €5,000 and €100,000. We serve industries such as luxury goods, art transportation, high-end e-commerce, and industrial/maintenance operations, where minimizing damage, theft, or loss is critical. We are evolving our focus from “smart packaging” to an AI-powered logistics intelligence platform—transforming sensor and tracking data into predictive insights, automated anomaly detection, and proactive interventions. Design is paramount to this evolution: we strive for interfaces that translate complex logistics into simple, human-centric, and reliable experiences. What you will do Discovery & problem framing • Plan and run product discovery with customers and internal teams (interviews, shadowing, workshops, UX research, and data analysis) to deeply understand: • how they ship and track high-value goods • their risks, fears, and “jobs to be done” • Translate fuzzy problems into clear problem statements, hypotheses, and user journeys. • Turn operational realities (logistics constraints, regulations, insurance, security) into concrete UX requirements. Experience & interface design • Design end-to-end flows for: • Customer portal (track-and-trace, shipment management, alerts, analytics) • Hardware-adjacent UX (e-ink display states, mobile interactions around the product, handover UX) • Create wireframes, prototypes, and high-fidelity UI in Figma that are ready for implementation. • Use modern AI prototyping tools (Claude Code, Google Stitch, Paper, v0, Lovable, etc.) for rapid prototyping and exploration, then refine with strong design judgment. • Work with and evolve our design system (components, tokens, patterns) to keep experiences consistent across apps. Collaboration & delivery • Partner closely with Product Managers, Engineers, Operations & Logistics to scope work realistically and ship iteratively. • Facilitate design reviews, co-creation workshops, and usability tests, turning feedback into clear next steps. • Document your thinking (flows, rationale, edge cases) so engineering and stakeholders can follow and contribute. • Support implementation with specs, design QA, and rapid iterations once things hit staging/production. Data & continuous improvement • Help us evolve from “feature shipping” to hypothesis-driven, experiment-driven product work. • Collaborate with Product & Data to define UX success metrics. • Use both quantitative data and qualitative feedback to refine flows and reduce friction across journeys. Who you are • Fluent in written and spoken English (French or German is a plus, but not required). • 5+ years as a Product Designer / UX/UI Designer in cross-functional product teams. • Unmatched sense of visual craft and art direction. • Strong track record in B2B / complex systems (logistics, fintech, SaaS, operations, industrial, or similar). • Demonstrated experience in end-to-end discovery • A Figma power-user • Comfortable working with modern AI & prototyping tools (e.g., Claude Code, Google Stitch, Paper, v0, Lovable, Framer, code-assisted prototyping) and keen to integrate them into your daily workflow. • Able to simplify complex information (sensor data, shipment events, risk signals, analytics) into clear, human-friendly interfaces. • Excellent communication skills — you can present work to leadership, explain trade-offs, and listen carefully to operational realities. • A system thinker: you see how a small UI change affects operations, data, and the physical world around our products • A bias toward action: you’re comfortable shipping iteratively instead of waiting for “perfect.” Nice to have • Hardware/IoT or hardware–software product experience (e.g., working with devices, sensors, or embedded screens). • Experience in logistics, supply chain, transport, or high-value goods. • Experience in an environment shifting from hardware to platform / data business models. • Experience mentoring others, elevating design quality through feedback, and helping improve team rituals and ways of working. What we offer  • Impactful problems: help redefine how high-value goods move around the world — with real sustainability and security impact. • Strategic seat at the table: work directly with the Head of Product, CMO, and Founder, influencing product and brand direction. • Hybrid work: a mix of on-site and remote work in Poland, with occasional on-site sessions in France for workshops and team time. • Competitive B2B compensation. • A culture that values experimentation, learning, and ownership. How to apply  Send us your portfolio with a few case studies that clearly show both: • your discovery process (how you found the right problem and shaped the solution), and • work that shipped to production (how you collaborated, made trade-offs, and delivered outcomes). Based on the portfolio review, we’ll contact selected candidates with the next steps.