Senior Product Designer - Lifecycle Growth

About us At Text, we're building a new category around customer communication, powered by real-time data.  We're looking for a Senior Product Designer to join our Lifecycle Growth team - someone who gets more excited by business outcomes than pixel-perfect screens, and who wants to design where every experiment, banner, and flow is tied to a real revenue or activation metric. This is initially a maternity cover (~12 months) with a strong path to a permanent role for the right person — in an organization our size, we always find a place for great specialists. This isn't a role for someone who wants to be handed perfectly-scoped tickets. We work like adults running our own startup inside Text: high autonomy, weekly cadence, async-first, and zero hand-holding. About the team Lifecycle Growth Team sits inside the broader Activation org and works across two connected areas: lifecycle (customer communication around product updates, churn prevention, win-backs) and R&D and experimentation (SEO and PAYDA tests, activation banners and nudges, reshaping core product surfaces). We share KPIs with Product Activation: Trial > QL > Subscriber.  You'll work most closely with your own team day-to-day, but because Activation touches every product team, you'll collaborate broadly across product and design. What you'll own • Taking end-to-end ownership of design work - from business discovery and problem definition, through design, testing, and shipping. • Designing for business outcomes: activation, conversion, retention. You'll define what success looks like in numbers. • Running live experiments - activation banners, in-product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber.  • Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking. • Occasional experiments that go beyond Activation - and affect acquisition, retention and monetization • Writing copy - at Text, designers write the first version of product copy. • Working AI-natively - using tools like Cursor to build interactive mockups and accelerate your work. Who you are We hire for mindset over years on a CV. If you have fewer years of experience and the bullets below describe you, we want to talk. If you have 10 years and you don't recognize yourself here, this won't be a fit. • You take ownership. Every designer at Text is expected to act like the design lead for everything they ship. • You think business-first. You can read a metric, understand why it matters, and design toward moving it. • You move fast. You'd rather ship a rough test this week and learn than ship a polished screen next quarter and hope. • You're comfortable with ambiguity. Our team is post-reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts. • You're AI-native or eager to be. You use AI tools as a multiplier, not a curiosity. • You communicate clearly and directly. You give and receive feedback without ego. Deal-breaker: if you optimize for how something looks more than how it works — this isn't your team. We're building a product that makes people more productive.  You may be a great fit if you have • A portfolio that shows business thinking — why something was built, what changed because of it, and how you made the trade-offs. • Comfort with the full design process: discovery, prototyping, shipping, and measuring impact. • Mastery of Figma; familiarity with experimentation tools and product analytics. • Hands-on experience with AI-assisted design or prototyping tools (Claude Code/ Codex /Flow/Claude Design) — or a clear willingness to adopt them fast. Nice to have • Experience working on a product (vs. agency or marketing-only). • Background in SaaS, B2B, or product-led growth. • Experience writing product copy. • Hands-on experience with AI-assisted design or prototyping tools (Cursor, v0, etc.). Why you'll love working here • Real ownership from day one. You won't be waiting for permission. • A team of people who care. Strong characters, high standards, low ego. • Direct line to leadership. No layers of middle management between your ideas and decisions. • Cross-product exposure. Because Activation works with every product team, you'll see more of how Text actually works in 12 months than most designers see in 3 years. • A path to permanent. This role starts as maternity cover, but for the right person, we'll make space. • Ability to deliver incredible impact. Our tools serve more than 1 billion customers a month, across 150+ countries • Unlimited access to all the cutting edge AI tools 🔥 We're not promising an easy ride. We're promising real impact, real autonomy, and a team that will push you to do the best work of your career — if you're the kind of person who wants that. How we work We’re a hybrid team – remote when it makes sense, onsite when it matters most. Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes. Our office is open year-round – drop by anytime. Benefits We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built. With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive. And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget. Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.