1st Level Helpdesk / IT Support (German) (m/f/d) (Wrocław based)
⚲ Wrocław
Do uzgodnienia
Wymagania
- IT Support
- Windows
- Support
- Autotask PSA
Opis stanowiska
Location: Poland – Wrocław
Employment Type: Permanent Employment (Umowa o Pracę)
Languages: German (very good), English (good)
YOUR ROLE
First Point of Contact:
You act as the first point of contact for end users, providing professional and service-oriented IT support via phone, email, and ticketing system.
Incident & Request Handling (Autotask):
You log, classify, prioritize, and resolve IT incidents and service requests using Autotask PSA, ensuring accurate documentation and SLA compliance.
User Support & Troubleshooting:
You provide first-level support for workplace-related issues, including Windows operating systems, Microsoft 365, standard hardware, and basic networking topics.
Ticket Management & Escalation:
You ensure proper ticket handling in Autotask and escalate complex incidents to 2nd or 3rd Level Support.User Communication:You communicate clearly and professionally with German-speaking end users and internal teams.
Documentation & Knowledge Base:
You support documentation and knowledge base maintenance.
YOUR PROFILE
•
Experience: Initial experience in IT support or service desk environments is an advantage.
• Technical Skills: Basic knowledge of Windows, Microsoft 365, hardware troubleshooting, and networking.
• Ticketing Systems: Experience with Autotask PSA or similar tools is a plus.
• Language Skills: German (B2/C1), English (good).
WHAT WE OFFER
• Permanent employment contract (Umowa o Pracę)
• Competitive salary
• Paid vacation according to Polish labor lawInternational projects
• Career development opportunities
Employment Type: Permanent Employment (Umowa o Pracę)
Languages: German (very good), English (good)
YOUR ROLE
First Point of Contact:
You act as the first point of contact for end users, providing professional and service-oriented IT support via phone, email, and ticketing system.
Incident & Request Handling (Autotask):
You log, classify, prioritize, and resolve IT incidents and service requests using Autotask PSA, ensuring accurate documentation and SLA compliance.
User Support & Troubleshooting:
You provide first-level support for workplace-related issues, including Windows operating systems, Microsoft 365, standard hardware, and basic networking topics.
Ticket Management & Escalation:
You ensure proper ticket handling in Autotask and escalate complex incidents to 2nd or 3rd Level Support.User Communication:You communicate clearly and professionally with German-speaking end users and internal teams.
Documentation & Knowledge Base:
You support documentation and knowledge base maintenance.
YOUR PROFILE
•
Experience: Initial experience in IT support or service desk environments is an advantage.
• Technical Skills: Basic knowledge of Windows, Microsoft 365, hardware troubleshooting, and networking.
• Ticketing Systems: Experience with Autotask PSA or similar tools is a plus.
• Language Skills: German (B2/C1), English (good).
WHAT WE OFFER
• Permanent employment contract (Umowa o Pracę)
• Competitive salary
• Paid vacation according to Polish labor lawInternational projects
• Career development opportunities
🔍 Dekoder Ogłoszenia
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Initial experience in IT support or service desk environments is an advantage.
Szukają kogoś, kto ma już jakieś doświadczenie, ale niekoniecznie musi być ono rozległe.
🟡
Basic knowledge of Windows, Microsoft 365, hardware troubleshooting, and networking.
Oczekują podstawowej wiedzy, która pozwoli na rozwiązywanie prostych problemów, a nie zaawansowanych zagadnień.
🟡
Experience with Autotask PSA or similar tools is a plus.
Znajomość konkretnego narzędzia nie jest wymagana, ale będzie dodatkowym atutem.
🟡
You act as the first point of contact for end users, providing professional and service-oriented IT support via phone, email, and ticketing system.
Będziesz obsługiwać zgłoszenia od użytkowników, co może oznaczać dużą liczbę prostych pytań i problemów.
🟡
You log, classify, prioritize, and resolve IT incidents and service requests using Autotask PSA, ensuring accurate documentation and SLA compliance.
Oczekuje się od Ciebie samodzielnego zarządzania zgłoszeniami, w tym dotrzymywania terminów.