1st Level Service Desk Analyst (m/f/d) - Hybrid (50 % Onsite / 50 % Remote)

Nasze wymagania: Communication Skills: Fluency in English and German (B2/C1), both written and spoken, to collaborate effectively in an international environment. Mindset: Strong customer focus and service orientation. IT Experience: You have already first experience in IT, mainly in the area of Microsoft and Apple technologies. Motivation: Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own? Awesome! Zakres obowiązków: Customer Experience: You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now). Error Handling: You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles. Technical Support: You will forward more complex enquiries to the 2nd level of support. Oferujemy: Global Impact: Be part of a dynamic international up-and-coming company where your work supports teams across borders and cultures. Stability & Security: Start your journey with a permanent contract that supports your career development and job security. Extra Recharge Time: Take advantage of additional company holidays e.g. on 31st to spend time with loved ones. Growth Opportunities: We invest in your development with access to our e-learning platform, offering certifications, training programs, and resources to help you grow both personally and professionally. No Minute Lost: Thanks to flexible working hours and a time-account system, your time truly belongs to you – every minute counts. We offer a hybrid working model. Stay Active & Energized: We support your active lifestyle by giving you access to a wide range of sports and fitness activities – helping you stay healthy, balanced, and energized every day.