1st Level Service Desk Analyst (m/f/d) - Hybrid (50 % Onsite / 50 % Remote)

Wymagania: - Communication Skills: Fluency in English and German (B2/C1), both written and spoken, to collaborate effectively in an international environment. - Mindset: Strong customer focus and service orientation. - IT Experience: You have already first experience in IT, mainly in the area of Microsoft and Apple technologies. - Motivation: Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own? Awesome! O firmie: - BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid - foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding - principles: Empowering, Excellence, Everywhere. - Are you ready to boost your career with a dynamic, international, yet medium-sized company? At - BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable - services. - With operations in over 100 locations - including London, Munich, Madrid, Dubai, and Cape Town - - we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 - we have embraced growth and progress, developing managed IT services through pragmatic, - reliable, and future-oriented approaches. - Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer - experience, innovation, and global collaboration define our mission. - We look forward to getting to know you. Zakres obowiązków: - Customer Experience: You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now). - Error Handling: You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles. - Technical Support: You will forward more complex enquiries to the 2nd level of support. Oferujemy: - Global Impact: Be part of a dynamic international up-and-coming company where your work supports teams across borders and cultures. - Stability & Security: Start your journey with a permanent contract that supports your career development and job security. - Extra Recharge Time: Take advantage of additional company holidays e.g. on 31st to spend time with loved ones. - Growth Opportunities: We invest in your development with access to our e-learning platform, offering certifications, training programs, and resources to help you grow both personally and professionally. - No Minute Lost: Thanks to flexible working hours and a time-account system, your time truly belongs to you – every minute counts. We offer a hybrid working model. - Stay Active & Energized: We support your active lifestyle by giving you access to a wide range of sports and fitness activities – helping you stay healthy, balanced, and energized every day.