1st Line Support Specialist

Nasze wymagania: Bachelor's degree in computer science, engineering, or a related field Practical experience in software support or software implementation Solid understanding of client/server architecture, networking, and internet technologies Knowledge of Unix/Linux systems Knowledge of relational databases Fluency in English, both spoken and written Professional approach to customer service and strong problem-solving skills Excellent communication skills and ability to work effectively in a team Good command of Polish Mile widziane: Experience with Jira administration O projekcie: Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market? Do you want to be part of an international team of smart and creative people? If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for! We are currently looking for a smart 1st Line Support Specialist. Zakres obowiązków: 24h phone support (shared duty with other people from the team), i.e., responding to all incoming customer calls, ticket registration, categorization, and conducting or joining bridges with the customer Collaboration with the Product Development Manager to monitor and manage Product Backlog SLA management and escalation with the company Testing / retesting critical fixes if the checks are within capability Problem management Oferujemy: Extra payments for support incident duties.