1st Line Technical Support (French)
Sopra Steria Polska Sp. z o.o.
⚲ Katowice
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Knowledge of French and English at least at B2 level
Willingness to develop IT skills
Ability to learn quickly
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift hours (24/7 work system)
O projekcie:
We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.
Zakres obowiązków:
Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
Communicating with users in French and English
Escalating more complex issues to the second line of support
Collaborating with other technical teams
Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)
Oferujemy:
BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
BENEFITS (Flex): Luxmed per request, internal trainings
DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches
Knowledge of French and English at least at B2 level
Willingness to develop IT skills
Ability to learn quickly
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift hours (24/7 work system)
O projekcie:
We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.
Zakres obowiązków:
Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
Communicating with users in French and English
Escalating more complex issues to the second line of support
Collaborating with other technical teams
Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)
Oferujemy:
BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
BENEFITS (Flex): Luxmed per request, internal trainings
DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches
🔍 Dekoder Ogłoszenia
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We do not require experience!
Oznacza to, że firma jest gotowa zainwestować w szkolenie osoby bez doświadczenia, ale jednocześnie może to wiązać się z dłuższym okresem wdrożenia i początkowo mniejszą samodzielnością.
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Working according to the procedures
Choć brzmi to stabilnie, może oznaczać bardzo sztywne ramy pracy, ograniczające kreatywność i samodzielność w rozwiązywaniu problemów.
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Training time is individually adapted to your needs.
Może to oznaczać, że szkolenie będzie dopasowane do tempa nauki, ale też że może być krótsze lub dłuższe w zależności od oceny przełożonych.
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Shift hours (24/7 work system)
Praca w systemie zmianowym 24/7 oznacza konieczność pracy w nocy, weekendy i święta, co może być obciążające dla życia prywatnego.
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Escalating more complex issues to the second line of support
Twoje zadania będą ograniczone do podstawowych problemów, a bardziej skomplikowane przypadki będą przekazywane dalej, co może oznaczać brak możliwości rozwoju w kierunku bardziej zaawansowanych zagadnień.