Application Support
⚲ Kraków
23 520 - 23 520 PLN netto (B2B)
Wymagania
- L2 support
- L3 support
- payment
Opis stanowiska
We are seeking an experienced Senior/Lead Support Engineer to join a global team focused on the production support, operational stability, and resilience of business-critical payment platforms.
The ideal candidate possesses a robust background in L2/L3 Application & Production Support within the banking/payments domain. They should be adept at leading major incident resolution, enhancing operational improvements, and collaborating with global technology and business teams. This position necessitates a hands-on technical leader capable of ensuring service stability while promoting the adoption of Site Reliability Engineering (SRE) practices.
What we offer:
• Long Term B2B Contract
• Rate: 140 PLN/ H + VAT
• Hybrid 6 days per month ( flexible)
Main Responsibilities
• Lead L2/L3 production support activities for critical payment applications.
• Manage and coordinate major production incidents to ensure timely service restoration.
• Drive Root Cause Analysis (RCA) and Problem Management activities to mitigate recurring issues.
• Monitor production environments to ensure high availability and operational resilience.
• Support change, release, and deployment activities for production systems.
• Collaborate with development, infrastructure, and business teams to enhance service reliability.
• Identify automation and operational efficiency opportunities.
• Contribute to the implementation of SRE practices, including observability, monitoring, and reliability improvements.
• Participate in on-call support and out-of-hours incident management when required.
• Mentor and support other engineers within the team.
Key Requirements
• Strong experience as a Lead Support Engineer, Production Support Engineer, or Application Support Engineer.
• Hands-on experience providing L2/L3 production support in a banking environment.
• Solid knowledge of payment systems and payment processing, including SWIFT, SEPA, Cross-Border Payments, High-Value Payments, Real-Time Payments, Transaction Banking, Treasury Payments, or Payment Operations.
• Experience with Incident Management, Problem Management, Change Management, and Root Cause Analysis.
• Proven ability to support business-critical, high-availability production environments.
• Excellent stakeholder management and communication skills.
Nice to Have
• Experience with Site Reliability Engineering (SRE).
• Knowledge of observability, monitoring, automation, SLIs/SLOs, and reliability engineering.
• Experience improving production stability through automation and continuous operational improvements.
Other Details
This position may require remote work flexibility and availability for on-call duties based on production needs and operational
The ideal candidate possesses a robust background in L2/L3 Application & Production Support within the banking/payments domain. They should be adept at leading major incident resolution, enhancing operational improvements, and collaborating with global technology and business teams. This position necessitates a hands-on technical leader capable of ensuring service stability while promoting the adoption of Site Reliability Engineering (SRE) practices.
What we offer:
• Long Term B2B Contract
• Rate: 140 PLN/ H + VAT
• Hybrid 6 days per month ( flexible)
Main Responsibilities
• Lead L2/L3 production support activities for critical payment applications.
• Manage and coordinate major production incidents to ensure timely service restoration.
• Drive Root Cause Analysis (RCA) and Problem Management activities to mitigate recurring issues.
• Monitor production environments to ensure high availability and operational resilience.
• Support change, release, and deployment activities for production systems.
• Collaborate with development, infrastructure, and business teams to enhance service reliability.
• Identify automation and operational efficiency opportunities.
• Contribute to the implementation of SRE practices, including observability, monitoring, and reliability improvements.
• Participate in on-call support and out-of-hours incident management when required.
• Mentor and support other engineers within the team.
Key Requirements
• Strong experience as a Lead Support Engineer, Production Support Engineer, or Application Support Engineer.
• Hands-on experience providing L2/L3 production support in a banking environment.
• Solid knowledge of payment systems and payment processing, including SWIFT, SEPA, Cross-Border Payments, High-Value Payments, Real-Time Payments, Transaction Banking, Treasury Payments, or Payment Operations.
• Experience with Incident Management, Problem Management, Change Management, and Root Cause Analysis.
• Proven ability to support business-critical, high-availability production environments.
• Excellent stakeholder management and communication skills.
Nice to Have
• Experience with Site Reliability Engineering (SRE).
• Knowledge of observability, monitoring, automation, SLIs/SLOs, and reliability engineering.
• Experience improving production stability through automation and continuous operational improvements.
Other Details
This position may require remote work flexibility and availability for on-call duties based on production needs and operational
🔍 Dekoder Ogłoszenia
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experienced Senior/Lead Support Engineer
Oczekuje się, że kandydat będzie samodzielnie rozwiązywał problemy i podejmował decyzje, często bez wsparcia, a także będzie mentorem dla młodszych członków zespołu.
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robust background in L2/L3 Application & Production Support within the banking/payments domain
Wymagane jest bardzo specyficzne i głębokie doświadczenie w branży finansowej, co może ograniczyć pulę potencjalnych kandydatów.
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leading major incident resolution
Oznacza to bycie pierwszym punktem kontaktu i odpowiedzialnym za koordynację działań podczas krytycznych awarii, co może wiązać się z presją i pracą pod presją czasu.
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promoting the adoption of Site Reliability Engineering (SRE) practices
Może oznaczać, że firma dopiero zaczyna wdrażać SRE, co może wiązać się z brakiem ugruntowanych procesów i koniecznością aktywnego kształtowania nowych praktyk.
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Long Term B2B Contract
Choć brzmi stabilnie, kontrakt B2B nie zapewnia takich samych benefitów i ochrony jak umowa o pracę.