Application Support Analyst
Sapiens Software Solutions Poland Sp. z o.o.
⚲ Katowice
Do uzgodnienia
Wymagania
- Azure
- MSQL
- Service Now
- Jira
Opis stanowiska
Sapiens is on the lookout for an Application Support Analyst. If you're an Application Support Analyst and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.
Location: Katowice /Hybrid work
What you’ll do
- Acting as single point of contact for Sapiens customers (first level support)
- Providing a clear path for customers to report issues, queries and requests, and have them acknowledged, classified, owned and actioned
- Providing application support, technical operations and technical support for a world-class insurance application for multiple clients in Europe
- Maintain operation of the applications, restores normal operations of a disrupted service as quickly as possible and with the least possible impact on the business
- Working with Customer Service Management tools following global processes and procedures agreed within Sapiens Managed Services
- Communicate with related teams (technical, core product, infrastructure) to resolve reported issues
- Meet the commitments for the multiple projects - agreed deliverables on schedule and quality as per the agreed Service Level Agreements, including on-call support
- Do periodic root cause analysis and identify process improvements
Location: Katowice /Hybrid work
What you’ll do
- Acting as single point of contact for Sapiens customers (first level support)
- Providing a clear path for customers to report issues, queries and requests, and have them acknowledged, classified, owned and actioned
- Providing application support, technical operations and technical support for a world-class insurance application for multiple clients in Europe
- Maintain operation of the applications, restores normal operations of a disrupted service as quickly as possible and with the least possible impact on the business
- Working with Customer Service Management tools following global processes and procedures agreed within Sapiens Managed Services
- Communicate with related teams (technical, core product, infrastructure) to resolve reported issues
- Meet the commitments for the multiple projects - agreed deliverables on schedule and quality as per the agreed Service Level Agreements, including on-call support
- Do periodic root cause analysis and identify process improvements
🔍 Dekoder Ogłoszenia
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ready to take your career to new heights
Może oznaczać awans, ale równie dobrze po prostu zmianę pracy na podobnym stanowisku w większej firmie.
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Acting as single point of contact for Sapiens customers (first level support)
Będziesz pierwszym kontaktem dla klientów, co może oznaczać dużą liczbę zgłoszeń i konieczność rozwiązywania podstawowych problemów.
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Providing application support, technical operations and technical support for a world-class insurance application
Praca z systemem klasy enterprise, co może wiązać się z jego złożonością i specyficznymi wymaganiami.
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Meet the commitments for the multiple projects - agreed deliverables on schedule and quality as per the agreed Service Level Agreements, including on-call support
Oznacza pracę pod presją czasu i konieczność dotrzymywania terminów, a także dyżury poza standardowymi godzinami pracy.
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Do periodic root cause analysis and identify process improvements
Wymaga umiejętności analitycznych i proaktywnego podejścia do usprawniania procesów, co może być dodatkowym obciążeniem.