Application Support Engineer - Hybrid (Lisbon)

🚀 Application Support Engineer | Hybrid – 2x onsite per week (Lisbon) We are hiring a CRM/CLM Application Support Engineer to join a long-term project with one of our clients, operating in an international and multicultural environment. This is a RUN-focused role, ideal for someone who enjoys working on production support, incident resolution, and ensuring platform stability in complex ecosystems. 🌍 International environment 📅 Long-term project 🕐 Standard hours + on-call rotation  🗣️Languages: English: B2 (minimum level)📍 Hybrid – Lisbon (2x onsite | Flexible) You will be responsible for maintaining the CRM/CLM platforms, working with development and infrastructure teams. 💼 Key Responsibilities: • Level 2 support for CRM/CLM applications and related systems • Incident analysis, troubleshooting, and coordination with Level 3 or vendors • Monitoring data flows, integrations, and system performance • Root cause analysis and continuous improvement initiatives • Execution and validation of deployments and configuration changes • Collaboration with cross-functional teams in an international setup 🛠️ Tech Environment: • 💻 MS SQL Server, APIs (REST, SOAP), Messaging (Kafka, MQ) • ⚙️ CI/CD tools (Jenkins, GitLab) • 🖥️ Windows, Unix, Linux • 📊 Monitoring tools (Dynatrace, Splunk, SolarWinds) • 📌 Jira, Confluence 🎯 Requirements: • +2 years in Application Support or Production Support • Strong troubleshooting and analytical skills • Experience with databases, APIs, and distributed systems • Understanding of ITIL processes • CRM/CLM knowledge or strong willingness to learn Nice to have: • 💻 Dynamics 365, .NET, C# • ⚙️ Scripting (PowerShell, Shell, Python) • 📊 DevOps exposure and CI/CD environments 📩 Interested or know someone who could be a fit? Apply directly or send me a message with your CV and availability.