Associate Systems Application Analyst

Nasze wymagania:
Bachelor's degree, OR 3+ years of relevant work experience
Bachelor's degree, OR 3+ years of relevant work experience
Associates degree in related field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
Basic Knowledge of networking
Basic Understanding of message flow with the ability to gain an in-depth understanding
Experienced in Python or any other programming languages, with a focus on scripting and process automation
Exposure to Unix/ bash or shell scripting is an added advantage.
Basic understanding of API monitoring/reading logs
Exposure to ITIL standard ticket practices/Service Now experience a plus
Basic Understanding of File transfer protocol
Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.
Experience with ISO 8583 or equivalent messaging protocol.
Ability to work effectively as part of a team and individually (self-starter).
Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
Strong verbal and written communication skills.
Takes ownership through to incident resolution.
Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.
Client focused ethos with the ability to interact across all management levels.

Zakres obowiązków:
Support and advocate for Visa clients comprised of financial institutions and vendors
Properly escalate incidents promptly per support guidelines and procedures
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
Work simultaneously and independently on multiple platforms
Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
Support scheduled changes
The position is permanent day 10 hour daily shift with two week rotating schedule, except during initial training for 3 months with a Monday-Friday 8 hour schedule.
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.