BAU Support Specialist – Integration Platforms

O projekcie: For one of our international client we are looking for BAU Support Specialist – Integration Platforms with webMethods / MuleSoft / AWS experience to ensure operational stability, incident resolution, and continuous service improvement for enterprise integration platforms and their critical interfaces, with primary operational focus on MuleSoft- and AWS-based integration services. Wymagania: Required Skills & Experience – Core- 2–3+ years of experience in production support or BAU roles for integration or middleware platforms.- Strong incident triage capability including log analysis, error pattern recognition, dependency tracing, and clear stakeholder communication.- ITIL-aligned operational mindset covering incident, problem, and change management.Platform / Technical Skills (Desired Mix)- MuleSoft operational support: API-led integration monitoring, message replay and retry, identification of stuck flows, and log or trace correlation.- AWS Glue: job execution, triggers, retries, IAM permission issues, and data catalog or crawler dependencies.- AWS API Gateway: API availability monitoring, error patterns, throttling limits, and integration failures.- AWS Lambda: execution failures, timeout handling, concurrency limits, and retry behaviour.- Amazon EventBridge: event delivery issues, rule failures, missing or duplicated events.- AWS CloudWatch: log analysis, metric interpretation, alarm handling, and troubleshooting of integration-related failures across AWS services, Mulesoft logs.- Understanding of event-driven integration patterns and their common operational failure modes.- SQL basics for validation and reconciliation checks.- Scripting (Python or Bash) for operational diagnostics or automation is a plus. Codzienne zadania: - Monitor, triage, and resolve BAU incidents across webMethods, MuleSoft, and AWS platforms using ITSM processes (e.g. ServiceNow). - Drive restoration for common failure patterns including integration process failures, platform outages, scheduled job or batch failures, and data transfer or synchronization issues. - Own BAU communications end-to-end including initial acknowledgement, ETA and risk statements, business impact updates, and closure notes - Work with application teams, platform owners, infrastructure teams, and vendors for L2/L3 escalation, defect resolution, and release-related operational readiness. - Participate in CAB and change processes to ensure BAU stability during deployments and changes. - Support user access requests and role mapping for integration tooling, ensuring least-privilege alignment. - Coordinate with Infrastructure and Security teams on certificate management, credentials, IAM permissions, and environment-related configuration issues. - Perform daily health checks across MuleSoft runtimes and AWS-native integration components, including API Gateway availability and error rates, Lambda execution health (timeouts, throttling), EventBridge rules and delivery, queues, backlogs, retries, and alert dashboards. - Execute approved retries, restarts, and reprocessing actions. - Validate end-to-end data movement and downstream reconciliation post-recovery.