Beta Community Support Engineer/TechOps Agent

The product we are working on is the biggest community-based navigation app, complex web-services and other solutions related to it. The web and mobile apps handle information at massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!

Responsibilities:
• Monitoring and debugging Beta community bug reports, suggestions and forum posts
• Releasing Beta-staged versions to the community via Centercode
• Identifying important and critical issues to track and report about to internal teams

Requirements:
• High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology
• 1+ year in Technical Support or 1+ year in manual QA
• Familiarity with bug tracking systems and test management tools
• Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

Nice to have:
• Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
• Experience utilizing log files to debug and analyze issues
• Experience in operating test tools and conducting analysis of test data
• Good understanding of Client-Server architecture

We offer:
• Great international team of professionals (Kyiv, Warsaw, Tel Aviv, New York);
• Compensation package (20 paid vacation days, paid sick leaves), flexible working hours;
• Work with cutting edge technologies;
• Medical Insurance;
• English courses with a native speaker, yoga, paid tech training and other activities for professional growth;
• International business trips;
• Comfortable office

If your qualifications and experience match the requirements of the position, our recruitment team will reach out to you in a week maximum. Please rest assured that we carefully consider each candidate, but due to the amount of applications the review and further processing of your candidacy may take some time.