Cloud Support Engineer

At Pretius, we are looking for Cloud Support Engineer to a project for global-scale platform in the field of gaming and lotteries. Project / Role • Act as first point of contact: triage, diagnose, and resolve or escalate requests • Manage end-to-end ticket lifecycle, ensuring SLA compliance and clear communication • Perform multi-cloud operations (AWS, Azure, GCP) including access, resources, networking, and monitoring • Support GitHub and IAM (access control, permissions, authentication issues) • Monitor and optimize cloud costs, including anomalies and chargeback/showback support • Maintain documentation and drive continuous improvement (automation, post-incident insights)   Requirements • Strong customer service mindset; clear and professional communication with technical and non-technical audiences • Working knowledge of at least one cloud platform (AWS or Azure) with interest in GCP • Basic networking knowledge (DNS, routing, firewalls/security groups, load balancing, troubleshooting) • Experience with ticketing systems (e.g., Jira Service Manager) • Ability to handle multiple requests, prioritize, and communicate progress proactively • Structured troubleshooting skills (analysis, isolation, logical problem-solving) Nice to have: • Knowledge of FinOps (tagging, cost allocation, budgets, optimization) • Understanding of cloud governance (policies, access reviews, audits) • Basic scripting/automation (PowerShell, Python, Bash, CLI tools) • Familiarity with IaC tools (Terraform, CloudFormation, ARM, Bicep) • Experience with monitoring and observability (alerts, dashboards, runbooks) • Foundational cloud certifications (AWS, Azure, or GCP)   What do we offer? • We focus on long-term relationships based on fair principles and reliability • Co-financing of the Multisport card and Medicover private healthcare • Modern office available • Team bonding activities, internal courses, conferences, certifications