Cloud Support Engineer

Nasze wymagania: Strong customer service mindset; clear and professional communication with technical and non-technical audiences Working knowledge of at least one cloud platform (AWS or Azure) with interest in GCP Basic networking knowledge (DNS, routing, firewalls/security groups, load balancing, troubleshooting) Experience with ticketing systems (e.g., Jira Service Manager) Ability to handle multiple requests, prioritize, and communicate progress proactively Structured troubleshooting skills (analysis, isolation, logical problem-solving) Mile widziane: Knowledge of FinOps (tagging, cost allocation, budgets, optimization) Understanding of cloud governance (policies, access reviews, audits) Basic scripting/automation (PowerShell, Python, Bash, CLI tools) Familiarity with IaC tools (Terraform, CloudFormation, ARM, Bicep) Experience with monitoring and observability (alerts, dashboards, runbooks) Foundational cloud certifications (AWS, Azure, or GCP) O projekcie: At Pretius, we are looking for Cloud Support Engineer to a project for global-scale platform in the field of gaming and lotteries. Zakres obowiązków: Act as first point of contact: triage, diagnose, and resolve or escalate requests Manage end-to-end ticket lifecycle, ensuring SLA compliance and clear communication Perform multi-cloud operations (AWS, Azure, GCP) including access, resources, networking, and monitoring Support GitHub and IAM (access control, permissions, authentication issues) Monitor and optimize cloud costs, including anomalies and chargeback/showback support Maintain documentation and drive continuous improvement (automation, post-incident insights) Oferujemy: We focus on long-term relationships based on fair principles and reliability Co-financing of the Multisport card and Medicover private healthcare Modern office available Team bonding activities, internal courses, conferences, certifications