Computer Service Manager

O projekcie: - International, diverse, and highly collaborative working environment - Hybrid work model (2 times per week on-site) - Private life insurance (Ergo Hestia) - Comprehensive medical care (Lux Med) - Pension scheme (PPK with PZU) - Multisport card supporting an active lifestyle - Annual performance bonus (STI) rewarding results and contribution - Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site - Modern office located at Żelazna 2, Katowice 📄 Employment Details - 3-month probation period - Permanent employment contract 📬 Application Please send your CV in English. We appreciate your interest in joining our team and thank all applicants for their submissions. Only selected candidates will be contacted. We look forward to receiving your application! Wymagania: - Academic degree or equivalent in an IT-related field - Experience in manufacturing or production environments is an advantage - Minimum 5+ years of experience in a similar role - Excellent communication skills in English (spoken and written) - Strong interpersonal and stakeholder management skills- Strong knowledge of hosting infrastructure (hypervisors, clusters, platforms) - Experience with server and database environments (Windows, Linux, MS SQL, etc.) - Knowledge of Microsoft Azure, Azure Stack HCI, and DevOps is an advantage - Understanding of backup, monitoring, and FinOps practices - ITIL certification (minimum Foundation level) - Experience with ITSM tools, especially ServiceNow Codzienne zadania: - Manage vendors, ITSM processes, SLAs, and analyze service performance - Coordinate “run the service” activities in line with security standards - Oversee vendor lifecycle management and security compliance - Coordinate Compute maintenance activities following ITIL practices, including security improvements and modernization initiatives (e.g. in-place upgrades) - Evaluate and recommend solutions for Compute demand and optimization - Verify invoices and ensure budget compliance - Drive continuous improvement within Compute services - Maintain and update service documentation and CMDB - Collaborate with vendors for efficient platform utilization - Identify and mitigate support grey areas - Act as Single Point of Contact (SPOC) for Compute-related inquiries - Address risks and collaborate with key stakeholders