Customer Success Specialist
⚲ Białystok, Dojlidy
Do uzgodnienia
Wymagania
- HubSpot
- Canva
- Figma
- Synthesia
- Jira
Opis stanowiska
Nasze wymagania:
you have at least 2 years of experience in the Customer Success field,
you can independently manage Customer relationships and build long-term partnerships,
you are able to analyze Customer needs and problems and translate them into practical solutions
you communicate confidently with Customers and can lead conversations regarding results, priorities, and next steps,
you understand the basic concepts related to Customer Success,
you have experience creating documentation and educational materials for Customers (e.g., instructions, presentations, guides),
you can coordinate onboarding-related activities and collaborate with different teams,
you are highly organized, responsible, and able to prioritize tasks effectively,
you are fluent in Polish and comfortable communicating in English, both spoken and written,
you are proactive and willing to suggest process and product improvements.
Mile widziane:
experience conducting Customer training sessions, workshops, or webinars,
familiarity with tools such as HubSpot, Canva, Figma, or Synthesia,
experience in internal communication, employee engagement, or HR-related areas.
O projekcie:
We are looking for a Customer Success Specialist to join our CS team and take independent ownership of a portfolio of Clients.
In this role, you will combine product knowledge with business thinking – acting as a trusted partner for Customers during onboarding, product adoption, and platform growth, while also contributing to best practices and materials within the Customer Success team.
Zakres obowiązków:
managing relationships with mid-market Customers and building long-term partnerships,
acting as the first point of contact for Customers and ensuring a high level of satisfaction,
conducting status meetings, training sessions, and ongoing communication with Customers,
monitoring Customer needs, satisfaction, and engagement, analyzing feedback, and proactively responding to potential risks,
identifying opportunities to expand cooperation and increase platform adoption,
documenting cooperation progress, arrangements, and key Customer-related information,
supporting the renewal process and activities related to Customer growth,
co-leading Customer onboarding processes – both in terms of training and implementation project coordination,
planning, delegating, and coordinating tasks carried out by internal and external teams, as well as verifying results,
supporting the first-line support team with more complex Customer issues and topics,
cooperating with product, support, and development teams while providing Customer feedback and suggesting improvements,
creating, developing, and updating onboarding documentation and best practices,
preparing materials supporting platform usage, such as instructions, guides, presentations, and tutorials,
co-creating materials and standards supporting the work of the Customer Success team.
Oferujemy:
cooperation based on an employment contract or B2B contract – the choice is yours,
on-site work from our office in Białystok, Monday to Friday, 8:00–16:00,
full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,
the opportunity to work with well-known clients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
a real impact on the development of client relationships and Customer Success processes,
opportunities for professional development,
access to modern tools supporting everyday work, including AI tools,
employee benefits fully covered by the company (Medicover, Multisport).
you have at least 2 years of experience in the Customer Success field,
you can independently manage Customer relationships and build long-term partnerships,
you are able to analyze Customer needs and problems and translate them into practical solutions
you communicate confidently with Customers and can lead conversations regarding results, priorities, and next steps,
you understand the basic concepts related to Customer Success,
you have experience creating documentation and educational materials for Customers (e.g., instructions, presentations, guides),
you can coordinate onboarding-related activities and collaborate with different teams,
you are highly organized, responsible, and able to prioritize tasks effectively,
you are fluent in Polish and comfortable communicating in English, both spoken and written,
you are proactive and willing to suggest process and product improvements.
Mile widziane:
experience conducting Customer training sessions, workshops, or webinars,
familiarity with tools such as HubSpot, Canva, Figma, or Synthesia,
experience in internal communication, employee engagement, or HR-related areas.
O projekcie:
We are looking for a Customer Success Specialist to join our CS team and take independent ownership of a portfolio of Clients.
In this role, you will combine product knowledge with business thinking – acting as a trusted partner for Customers during onboarding, product adoption, and platform growth, while also contributing to best practices and materials within the Customer Success team.
Zakres obowiązków:
managing relationships with mid-market Customers and building long-term partnerships,
acting as the first point of contact for Customers and ensuring a high level of satisfaction,
conducting status meetings, training sessions, and ongoing communication with Customers,
monitoring Customer needs, satisfaction, and engagement, analyzing feedback, and proactively responding to potential risks,
identifying opportunities to expand cooperation and increase platform adoption,
documenting cooperation progress, arrangements, and key Customer-related information,
supporting the renewal process and activities related to Customer growth,
co-leading Customer onboarding processes – both in terms of training and implementation project coordination,
planning, delegating, and coordinating tasks carried out by internal and external teams, as well as verifying results,
supporting the first-line support team with more complex Customer issues and topics,
cooperating with product, support, and development teams while providing Customer feedback and suggesting improvements,
creating, developing, and updating onboarding documentation and best practices,
preparing materials supporting platform usage, such as instructions, guides, presentations, and tutorials,
co-creating materials and standards supporting the work of the Customer Success team.
Oferujemy:
cooperation based on an employment contract or B2B contract – the choice is yours,
on-site work from our office in Białystok, Monday to Friday, 8:00–16:00,
full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,
the opportunity to work with well-known clients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
a real impact on the development of client relationships and Customer Success processes,
opportunities for professional development,
access to modern tools supporting everyday work, including AI tools,
employee benefits fully covered by the company (Medicover, Multisport).
🔍 Dekoder Ogłoszenia
🔴
you can independently manage Customer relationships and build long-term partnerships
Oczekuje się, że będziesz samodzielnie radzić sobie z problemami klientów i nie będziesz polegać na wsparciu innych działów.
🔴
you are able to analyze Customer needs and problems and translate them into practical solutions
Może to oznaczać, że będziesz musiał rozwiązywać problemy techniczne lub biznesowe klientów, które wykraczają poza typowe zadania Customer Success.
🔴
you communicate confidently with Customers and can lead conversations regarding results, priorities, and next steps
Oczekuje się, że będziesz potrafił negocjować i wpływać na decyzje klientów, a nie tylko odpowiadać na ich pytania.
🔴
you can coordinate onboarding-related activities and collaborate with different teams
Może to oznaczać, że będziesz musiał zarządzać wieloma projektami jednocześnie i często kontaktować się z innymi działami, co może prowadzić do dodatkowych obowiązków.
🔴
you are proactive and willing to suggest process and product improvements
Oczekuje się, że będziesz aktywnie identyfikował i proponował zmiany, co może oznaczać dodatkową pracę poza podstawowymi obowiązkami.