Customer Success Specialist (Cloud ACS)
⚲ Kraków
8 000 - 11 000 PLN netto (B2B) | 6 700 - 9 200 PLN brutto (UoP)
Wymagania
- HTTP/HTTPS
- Technical Support
- customer success
- Communication Skills
- Scripting
- Network Protocols
- Networking
Opis stanowiska
Join our Customer Success team to drive client satisfaction and successful Cloud ACS implementations! Help clients fully leverage our cutting-edge solutions, ensuring they maximize their return on investment.
Key responsibilities
• Facilitate client onboarding and custom process implementation
• Provide daily support through email, phone, and online meetings
• Conduct training and empower clients to maximize the value of Cloud ACS
• Drive product innovation by gathering customer feedback
• Support the Presales team in PoCs coordination
Requirements
•
Proactive, customer oriented professional with experience in support of technical clients
• Keen eye for process optimization
• Ability to translate client feedback into actionable insights for our Product Team
• Strong communication and presentation skills
• Ability to explain technical topics clearly and in a structured way
• Details oriented and analytical mind
• Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge
• Fluency in English
Nice to have
• Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes
• Second language - Spanish, French, or Italian is a nice bonus
What we offer
• Collaborative work environment with support from a talented team
• Opportunity to work with a leading device management platform (Cloud ACS)
• Real exposure to global customers, including participation in international conferences and industry events
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
• Professional development through training, conferences and knowledge sharing
• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
Key responsibilities
• Facilitate client onboarding and custom process implementation
• Provide daily support through email, phone, and online meetings
• Conduct training and empower clients to maximize the value of Cloud ACS
• Drive product innovation by gathering customer feedback
• Support the Presales team in PoCs coordination
Requirements
•
Proactive, customer oriented professional with experience in support of technical clients
• Keen eye for process optimization
• Ability to translate client feedback into actionable insights for our Product Team
• Strong communication and presentation skills
• Ability to explain technical topics clearly and in a structured way
• Details oriented and analytical mind
• Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge
• Fluency in English
Nice to have
• Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes
• Second language - Spanish, French, or Italian is a nice bonus
What we offer
• Collaborative work environment with support from a talented team
• Opportunity to work with a leading device management platform (Cloud ACS)
• Real exposure to global customers, including participation in international conferences and industry events
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
• Professional development through training, conferences and knowledge sharing
• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
🔍 Dekoder Ogłoszenia
🟡
Help clients fully leverage our cutting-edge solutions, ensuring they maximize their return on investment.
Oznacza to, że będziesz odpowiedzialny za to, aby klienci potrafili w pełni wykorzystać produkt, co może wiązać się z rozwiązywaniem ich problemów i edukacją.
🔴
Provide daily support through email, phone, and online meetings
Spodziewaj się dużej ilości interakcji z klientami, często w trybie pilnym, co może wymagać elastyczności czasowej.
🟡
Drive product innovation by gathering customer feedback
Twoja rola będzie polegać na zbieraniu opinii od klientów, które mogą, ale nie muszą, zostać uwzględnione w rozwoju produktu.
🔴
Support the Presales team in PoCs coordination
Może to oznaczać konieczność angażowania się w procesy sprzedażowe i techniczne demonstracje produktu, nawet jeśli nie jest to główny zakres Twoich obowiązków.
🔴
Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge
Chociaż wymagane jest tylko podstawowe zrozumienie, możesz być proszony o rozwiązywanie problemów technicznych wykraczających poza typowe zadania specjalisty ds. sukcesu klienta.