Customer Success Specialist (M/F)

We are looking for a person who is passionate about providing a high-quality customer care experience and creating lasting relations with customers and partners. If you’re looking for a job that would give you an opportunity to realize this passion, look no more. You’re exactly where you want to be!

At SolDevelo we cherish each and every client, and so we need a creative, inquisitive, and proactive person like yourself to be their voice. Your job would be to always keep the customer’s best interest in mind, and provide them with all the guidance, support and care they require. Being close to the customer will make great opportunities to grow with business or marketing related tasks.

By joining our team, you’ll have a chance to work with a group of dedicated, highly skilled professionals who develop apps for Atlassian's Jira. Our apps are designed to solve efficiency issues our customers are facing, and provide them with tools that are reliable, intuitive, and secure.
Join our team and become a part of this journey!

Responsibilities

Contact with customers
Service desk management
Support email & phone & video calls
Serving as the first point of contact for customers and partners
Keeping in touch with current customers and partners
Seeking out potential partners and reaching out to them
Showcasing our products during demo meetings
Sales support
Actively partaking in discussions on Atlassian Community and recommending our products to potential customers
Cooperating with Atlassian Partners – inviting new partners to join our program, showcasing our apps, maintaining cooperation, providing training for partners and their clients, creating additional sales materials or other benefits for partners.
Event support - actively participating in conferences to promote our apps, managing stands and networking among Atlassian partners.

Requirements

Excellent command of English and Polish
Excellent communication and networking skills
Experience as a Sales Representative, using the language of benefits and handling objections
Experience in the IT market is preferred
Experience in providing digital assistance, especially through online calls and by providing demonstrations of the product.
Experience in working directly with customers or partners, preferably via chat or video call
Support clients in U.S. time zones i.e. afternoon shifts (13-22)

Nice to have

Interest in marketing
Participating in promotion events like conferences
Experience working with Jira products
Familiarity with the Scrum framework

Benefits (available after the trial period)

12 000 PLN yearly for certificates & trainings
150 PLN quarterly for cultural & sports activities
Amazon Kindle + 150 PLN quarterly for e-books
Language lessons or budget for private classes
MultiSport card for sports activities
Fully paid 1 hour lunch break
Private medical care

Recruitment process
• Initial Application: Submit your application through our online form.
• Screening: Our recruitment team will review your application to ensure you meet the basic requirements.
• Preliminary Acceptance: If successful, you will move forward to the technical verification stage.
• Initial verification: Short meeting to discuss your experience and check the culture fit.
• "Technical" Verification: Preparing and showing a demo of our product.
• Offer: Successful candidates will receive a formal job offer.