Customer Support Specialist (Night Shift)
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
⚲ Kraków
Do uzgodnienia
Wymagania
- Linux
- API
- TCP/IP
- DNS
Opis stanowiska
Nasze wymagania:
1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Mile widziane:
Experience with Cloud, CDN or Hosting
Experience with Linux and API
Zakres obowiązków:
Handling customers and internal users requests via chat, email, and phone in English
Providing consultations about products and services such as Cloud, CDN, Hosting, AI and more
Resolving technical issues by providing technical diagnostics and collecting information about incidents
Forwarding information to higher levels of technical support if needed
Oferujemy:
Competitive salary
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Modern office space with free snacks, drinks, and entertainment options
Team sports activities
Private medical insurance for you and your family
5 additional vacation days
Additional fully paid sick leave days
Allowance for significant life events and birthdays
Language classes
1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Mile widziane:
Experience with Cloud, CDN or Hosting
Experience with Linux and API
Zakres obowiązków:
Handling customers and internal users requests via chat, email, and phone in English
Providing consultations about products and services such as Cloud, CDN, Hosting, AI and more
Resolving technical issues by providing technical diagnostics and collecting information about incidents
Forwarding information to higher levels of technical support if needed
Oferujemy:
Competitive salary
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Modern office space with free snacks, drinks, and entertainment options
Team sports activities
Private medical insurance for you and your family
5 additional vacation days
Additional fully paid sick leave days
Allowance for significant life events and birthdays
Language classes
🔍 Dekoder Ogłoszenia
🔴
Competitive salary
Wynagrodzenie jest konkurencyjne w stosunku do rynku, ale jego faktyczna wysokość zależy od wielu czynników i może nie spełnić oczekiwań.
🔴
Remote, hybrid, or office work options depending on your role
Możliwość pracy zdalnej lub hybrydowej nie jest gwarantowana dla wszystkich ról i może być ograniczona.
🔴
Work from anywhere in the world for up to 45 days per year
Ta opcja może być ograniczona przez potrzebę obecności w biurze lub inne wymagania firmy, a nie jest to pełna praca zdalna.
🟡
Modern office space with free snacks, drinks, and entertainment options
Dodatkowe benefity w biurze są miłe, ale nie rekompensują potencjalnie niskiego wynagrodzenia lub trudnych warunków pracy.
🟡
Responsible, polite, and optimistic with strong communication skills
Oczekuje się od pracownika nie tylko wykonywania zadań, ale także utrzymywania pozytywnej atmosfery i radzenia sobie z trudnymi sytuacjami.