Deskside Support Analyst

Want to make an impact? We offer that   Due to continued growth, we are currently hiring a Deskside Support Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.     Are you intrigued? Do you want to learn more?   A snapshot of your key responsibilities as Deskside Support Analyst would be:   • Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals) • Troubleshoot software and operating-system faults, perform OS and application installations/updates • Image and deploy new devices, ensuring configurations meet corporate standards • Manage user accounts and permissions in Active Directory • Support network connectivity • Provide both onsite and remote assistance using tools like Teams Viewer and Citrix Director • Maintain accurate incident records in ServiceNow, meeting SLA targets and following up to ensure user satisfaction   Requirements:   • Expertise in diagnosing and resolving hardware issues • Proficiency in troubleshooting software and operating systems • Experience with imaging and deploying devices • Knowledge of Active Directory user management • Familiarity with network connectivity issues • Strong communication skills for remote assistance and documentation   Nice to Haves: • Experience with ServiceNow for incident management • Familiarity with remote assistance tools (e.g., Teams Viewer, Citrix Director) • Previous experience in a similar desktop support role   So, are you ready to join our team? It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.   Opportunity type: Contract, (Dublin)