Desktop Support Technician
⚲ Kraków, Podgórze
Do uzgodnienia
Wymagania
- Windows 11
- MS Office 365
- Co-Pilot
- Zoom
- MS Teams
- Poly
- Cisco video conferencing technology
Opis stanowiska
Nasze wymagania:
1-2 Years IT client support experience within a business environment
Strong familiarity with remote user support and resolution of support tickets
Prioritization of end user client support over day-to-day tasks
Strong familiarity with Windows desktop technologies/architectures and their maintenance and configuration. Ability to install hardware components such as RAM, hard drives, cables, and processors is preferable. Experience troubleshooting and resolving hardware problems and conflicts
Proficiency with Windows 11, MS Office 365, Co-Pilot and other standard office automation products
Experience with Poly and Cisco video conferencing technology and other industry standard collaborations tools such as Zoom and MS Teams
Strong verbal communication skills: ability to work well in a team environment, organize multiple deliverables, and respond to changing priorities
Strong analytical and organizational skills
Flexibility to adapt and a passion to learn new technologies
Any of the following certificates would be an asset: ITIL, Microsoft, CompTIA
5 days per week in the office
O projekcie:
As a Desktop Support Technician, you will be primarily responsible for supporting our global end user client excellence effort, via telephone and other remote troubleshooting tools. Also, the support of Krakow based installations/upgrades of desktop/laptop and mobile computing devices. You will also support and help troubleshoot Audio-Visual technologies such as video conferencing and IPTV on a day-to-day basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be to handle systems, and equipment queries to identify areas of improvements.
Zakres obowiązków:
Based in the BBH Krakow office but will be required to provide first class IT technical support to end users locally in Krakow, and to global BBH locations
Provide a global helpdesk hotline function ensuring end user client calls are answered, investigated, and resolved in a timely manner
Liaise with other Systems support personnel within our global support model to always ensure adequate coverage for the global helpdesk hotline
Assist with the implementation of Systems Projects/Upgrades as required
Develop and document technology operational procedures and equipment
Proactive building and reporting of service KPIs
Client Interaction:
Act as liaison between global systems technical staff and end-users during troubleshooting, escalating as needed
Provide Technical setup & support for client events & functions ensuring all AV is functioning as required
Projects and Training:
Focus on client satisfaction by meeting service level agreements
Participate in local and global technical projects, upgrades and software rollouts as required
The role may involve liaising with hardware vendors for break-fix solutions
Oferujemy:
To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
Private medical care
Life Insurance
Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues
Professional trainings and qualification support
Wellbeing Program
Online Social Fund benefit platform
Social, sport and integration events
Onboarding Program for new hires
1-2 Years IT client support experience within a business environment
Strong familiarity with remote user support and resolution of support tickets
Prioritization of end user client support over day-to-day tasks
Strong familiarity with Windows desktop technologies/architectures and their maintenance and configuration. Ability to install hardware components such as RAM, hard drives, cables, and processors is preferable. Experience troubleshooting and resolving hardware problems and conflicts
Proficiency with Windows 11, MS Office 365, Co-Pilot and other standard office automation products
Experience with Poly and Cisco video conferencing technology and other industry standard collaborations tools such as Zoom and MS Teams
Strong verbal communication skills: ability to work well in a team environment, organize multiple deliverables, and respond to changing priorities
Strong analytical and organizational skills
Flexibility to adapt and a passion to learn new technologies
Any of the following certificates would be an asset: ITIL, Microsoft, CompTIA
5 days per week in the office
O projekcie:
As a Desktop Support Technician, you will be primarily responsible for supporting our global end user client excellence effort, via telephone and other remote troubleshooting tools. Also, the support of Krakow based installations/upgrades of desktop/laptop and mobile computing devices. You will also support and help troubleshoot Audio-Visual technologies such as video conferencing and IPTV on a day-to-day basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be to handle systems, and equipment queries to identify areas of improvements.
Zakres obowiązków:
Based in the BBH Krakow office but will be required to provide first class IT technical support to end users locally in Krakow, and to global BBH locations
Provide a global helpdesk hotline function ensuring end user client calls are answered, investigated, and resolved in a timely manner
Liaise with other Systems support personnel within our global support model to always ensure adequate coverage for the global helpdesk hotline
Assist with the implementation of Systems Projects/Upgrades as required
Develop and document technology operational procedures and equipment
Proactive building and reporting of service KPIs
Client Interaction:
Act as liaison between global systems technical staff and end-users during troubleshooting, escalating as needed
Provide Technical setup & support for client events & functions ensuring all AV is functioning as required
Projects and Training:
Focus on client satisfaction by meeting service level agreements
Participate in local and global technical projects, upgrades and software rollouts as required
The role may involve liaising with hardware vendors for break-fix solutions
Oferujemy:
To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
Private medical care
Life Insurance
Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues
Professional trainings and qualification support
Wellbeing Program
Online Social Fund benefit platform
Social, sport and integration events
Onboarding Program for new hires
🔍 Dekoder Ogłoszenia
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Prioritization of end user client support over day-to-day tasks
Oznacza to, że problemy użytkowników będą miały pierwszeństwo przed innymi rutynowymi zadaniami, co może prowadzić do ciągłego reagowania na bieżące potrzeby.
🔴
Flexibility to adapt and a passion to learn new technologies
Może sugerować, że firma nie ma jasno określonych ścieżek rozwoju i oczekuje od pracownika samodzielnego zdobywania wiedzy w szybko zmieniającym się środowisku.
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Ability to install hardware components such as RAM, hard drives, cables, and processors is preferable.
Chociaż jest to preferowane, może oznaczać, że takie zadania będą regularnie wykonywane, a nie tylko sporadycznie.
🟡
supporting our global end user client excellence effort
Wskazuje na pracę z użytkownikami na całym świecie, co może oznaczać obsługę w różnych strefach czasowych lub z różnymi kulturami pracy.
🟢
5 days per week in the office
Jest to jasne określenie modelu pracy, bez możliwości pracy zdalnej lub hybrydowej.