Digital Workplace (DWPS) Operations Specialist with German (work in Gdansk)

The Global Service Desk Team Member will be a part of service desk technicians’ team. The team is primarily an L1 support team providing incident and request management to a global business. In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams’ policies. WHAT YOU WILL DO: • Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required • Onsite and Remote issues troubleshooting • Level 1 Support around: Windows Administration, iOS and Android Enterprise, Microsoft 365, computer hardware (laptops, screens, peripherals, docking stations etc.), office equipment (printers, scanners, multi-function print devices) and other systems or applications based on Standard Operating Procedures • Work on system and support documentation WHAT DO YOU NEED: • At least 1 year of experience in working as help desk supporter • Experience working as a support technician in an L1 or L2 capacity • Accuracy and attention to detail, with good prioritizing skills • Ability to work unsupervised using own initiative • Excellent communication skills, with a customer-oriented approach • Fluent in English and German NICE TO HAVE: • Microsoft Endpoint Management certification • ITIL certification WE OFFER: • Competitive base salary • Employment contract • Hybrid work (3 days from the office in Gdansk and 2 days from home per week) • Multicafeteria platform (sport card etc.) • Private medical care for you and your family • Holiday funding • Referral Bonus Policy