Pracuj.pl
Hybrydowo
Junior
Entry IT Supporter - Service Desk
Arla Global Shared Services Sp. z o.o.
⚲ Gdańsk
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Fluency in English
Proficiency in MS Office & OutlookStrong communication, analytical, and organizational skills
Team player with the ability to prioritize and troubleshoot effectively
Experience in Service Desk or Customer Support is a plus
Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage
Zakres obowiązków:
Provide end-user support and remote troubleshooting
Prioritize and manage multiple tickets simultaneously
Act as an escalation point for urgent IT incidents
Suggest process improvements based on recurring issues
Record and escalate unresolved problems using ITSM tools
Oferujemy:
Work in an international environment with teams across different countries
Scandinavian working style – flat structure, informal atmosphere & no formal dress code
Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
Private medical care (LUX MED) and life insurance (Unum)
Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
Employee Assistance Program (psychological, legal and financial support)
Wellbeing initiatives, including sports activities and communities (e.g. running team)
Structured onboarding and access to expert led trainings
Co financing of education and certifications, supporting continuous professional development
Employee referral bonus program
Brand new modern office full of greenery and plants
On site parking
Spacious canteen with fresh breakfasts and lunches available daily
Fluency in English
Proficiency in MS Office & OutlookStrong communication, analytical, and organizational skills
Team player with the ability to prioritize and troubleshoot effectively
Experience in Service Desk or Customer Support is a plus
Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage
Zakres obowiązków:
Provide end-user support and remote troubleshooting
Prioritize and manage multiple tickets simultaneously
Act as an escalation point for urgent IT incidents
Suggest process improvements based on recurring issues
Record and escalate unresolved problems using ITSM tools
Oferujemy:
Work in an international environment with teams across different countries
Scandinavian working style – flat structure, informal atmosphere & no formal dress code
Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
Private medical care (LUX MED) and life insurance (Unum)
Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
Employee Assistance Program (psychological, legal and financial support)
Wellbeing initiatives, including sports activities and communities (e.g. running team)
Structured onboarding and access to expert led trainings
Co financing of education and certifications, supporting continuous professional development
Employee referral bonus program
Brand new modern office full of greenery and plants
On site parking
Spacious canteen with fresh breakfasts and lunches available daily
🔍 Dekoder Ogłoszenia
✓ Ogłoszenie wygląda transparentnie — brak typowych czerwonych flag.