First Line Support Engineer (IoT)
⚲ Kraków
7 000 - 9 000 PLN netto (B2B) | 6 000 - 8 000 PLN brutto (UoP)
Wymagania
- IoT
- CCNA
- REST API
- Linux
- Networking protocols
Opis stanowiska
First Line Support Engineer (IoT)
Join our team as a First Line Support Engineer and help ensure the performance and reliability of IoT solutions used by enterprise customers around the world. This role is a great opportunity for students and early-career engineers who want to gain hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.
Key responsibilities
• Perform 1st line support duties, including prioritizing and acknowledging support tickets.
• Help troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices.
• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.
• Maintain and contribute to our knowledge base by documenting common issues and solutions.
• Provide excellent customer service through effective communication and issue resolution.
• Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.
Requirements
• Student or recent graduate in computer science, telecommunications, engineering, or a related field.
• Fluent Polish (C1) and English (B2+).
• Basic knowledge of networking concepts and protocols (DNS, DHCP, HTTP(S), TCP/UDP).
• Basic familiarity with Linux systems, command line tools, log analysis, and script execution.
• Interest in IoT technologies and technical support.
• Strong analytical and problem-solving skills.
• Good communication skills and willingness to work with customers.
• Ability to manage multiple tasks in a dynamic environment.
Nice to have
• Knowledge of IoT devices and protocols.
• CCNA certification or equivalent networking expertise.
• Experience with IT monitoring tools and REST API integrations.
What we offer
• Hands-on experience with critical IoT applications used by leading global enterprises.
• Opportunities to grow in a leading Polish company and contribute to its global success.
• A dynamic and supportive work environment focused on innovation and learning.
• Professional development opportunities, including training and conferences.
• The usual stuff, such as• Flexible working hours and the possibility to work part-time alongside your studies
• Medical care
• Multisport card
• Kitchen full of snacks and treats (including Good Lood ice cream)
• Car parking area and bike room
• A relaxed work atmosphere – no dress code, no open space
Join our team as a First Line Support Engineer and help ensure the performance and reliability of IoT solutions used by enterprise customers around the world. This role is a great opportunity for students and early-career engineers who want to gain hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.
Key responsibilities
• Perform 1st line support duties, including prioritizing and acknowledging support tickets.
• Help troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices.
• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.
• Maintain and contribute to our knowledge base by documenting common issues and solutions.
• Provide excellent customer service through effective communication and issue resolution.
• Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.
Requirements
• Student or recent graduate in computer science, telecommunications, engineering, or a related field.
• Fluent Polish (C1) and English (B2+).
• Basic knowledge of networking concepts and protocols (DNS, DHCP, HTTP(S), TCP/UDP).
• Basic familiarity with Linux systems, command line tools, log analysis, and script execution.
• Interest in IoT technologies and technical support.
• Strong analytical and problem-solving skills.
• Good communication skills and willingness to work with customers.
• Ability to manage multiple tasks in a dynamic environment.
Nice to have
• Knowledge of IoT devices and protocols.
• CCNA certification or equivalent networking expertise.
• Experience with IT monitoring tools and REST API integrations.
What we offer
• Hands-on experience with critical IoT applications used by leading global enterprises.
• Opportunities to grow in a leading Polish company and contribute to its global success.
• A dynamic and supportive work environment focused on innovation and learning.
• Professional development opportunities, including training and conferences.
• The usual stuff, such as• Flexible working hours and the possibility to work part-time alongside your studies
• Medical care
• Multisport card
• Kitchen full of snacks and treats (including Good Lood ice cream)
• Car parking area and bike room
• A relaxed work atmosphere – no dress code, no open space
🔍 Dekoder Ogłoszenia
🟢
This role is a great opportunity for students and early-career engineers who want to gain hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.
To stanowisko jest idealne dla osób na początku kariery, które chcą zdobyć podstawowe doświadczenie i są gotowe na rozwój w firmie, nawet jeśli początkowo rola jest bardziej podstawowa.
🔴
Perform 1st line support duties, including prioritizing and acknowledging support tickets.
Będziesz głównie zajmować się przyjmowaniem i wstępną klasyfikacją zgłoszeń od klientów, a nie rozwiązywaniem skomplikowanych problemów.
🔴
Help troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices.
Twoje zadania będą ograniczone do rozwiązywania prostych, powtarzalnych problemów, do których istnieją gotowe procedury.
🔴
Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.
Chociaż dyżury są płatne i interwencje rzadkie, musisz być gotów na pracę poza standardowymi godzinami i reagowanie w nocy lub w weekendy, nawet jeśli większość czasu to tylko czuwanie.