Functional Support Analyst
Societe Generale Branch in Poland
⚲ Warszawa, Wola
Do uzgodnienia
Wymagania
- SQL
Opis stanowiska
Nasze wymagania:
You have functional knowledge on supported tools and business products and technical knowledge on SQL.
You are customer service oriented.
You have analytical thinking & problem-solving skills.
You have good communication skills (both written and verbal).
You feel comfortable with multitasking.
You have a continuous improvement mindset.
You have interpersonal skills, and you are a team player.
You communicate in English fluently.
Zakres obowiązków:
Active monitoring of the production to detect any incidents
Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders
Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency
Answering to the users’ requests by priority with a good level of explanation
Analysing and finding solution to solve issues
Ensuring that documentation is up to date
Challenging the users’ requests if the request is not appropriate
Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production.
Ensuring the Handover with other regions (France, India, North America)
Performing sanity check for each release to production and raising an alert in case of issue
Oferujemy:
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Employment contract and stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 office days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance.
You have functional knowledge on supported tools and business products and technical knowledge on SQL.
You are customer service oriented.
You have analytical thinking & problem-solving skills.
You have good communication skills (both written and verbal).
You feel comfortable with multitasking.
You have a continuous improvement mindset.
You have interpersonal skills, and you are a team player.
You communicate in English fluently.
Zakres obowiązków:
Active monitoring of the production to detect any incidents
Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders
Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency
Answering to the users’ requests by priority with a good level of explanation
Analysing and finding solution to solve issues
Ensuring that documentation is up to date
Challenging the users’ requests if the request is not appropriate
Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production.
Ensuring the Handover with other regions (France, India, North America)
Performing sanity check for each release to production and raising an alert in case of issue
Oferujemy:
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Employment contract and stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 office days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance.
🔍 Dekoder Ogłoszenia
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functional knowledge on supported tools and business products
Oczekuje się, że będziesz ekspertem od razu, bez czasu na naukę specyficznych narzędzi i procesów firmy.
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Communicating incidents with the good level to all users and top management
Będziesz musiał tłumaczyć skomplikowane problemy techniczne na język zrozumiały dla osób nietechnicznych, często pod presją czasu.
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Challenging the users’ requests if the request is not appropriate
Będziesz musiał odmawiać użytkownikom lub kwestionować ich potrzeby, co może prowadzić do konfliktów.
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Acting as Single Point of Contact (SPOC) to one Feature team
Będziesz główną osobą odpowiedzialną za komunikację między zespołem wsparcia a zespołem deweloperskim, co może oznaczać dużą odpowiedzialność i presję.
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Ensuring the Handover with other regions (France, India, North America)
Praca w systemie zmianowym lub z zespołami w różnych strefach czasowych, co może oznaczać pracę poza standardowymi godzinami.