German IT Support Specialist (m/f/d)
⚲ Wrocław
5 - 8 PLN brutto (UoP)
Wymagania
- IT Support
- Helpdesk
- Windows 10
- VPN
- Customer Support
- M365
Opis stanowiska
German IT- Support Specialist (m/f/d)
To strengthen our international IT service team in Wroclaw, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills and a strong service mindset.
As a German IT - Support Specialist, you will help users resolve technical issues quickly and reliably. You will work with modern support tools, communicate directly with German-speaking customers, and become part of an experienced international IT team.
Your Responsibilities
As a IT- Support Specialist, you will be the first point of contact for IT-related requests from our customers and users. You will receive incidents and service requests, analyze them in a structured manner, and ensure fast, service-oriented resolution.
Your responsibilities will include:
• Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system
• Providing first-level resolution for user issues related to Windows clients, Microsoft 365, Office applications, printers, network access, and standard software
• Supporting password resets, user accounts, permissions, and basic Active Directory topics
• Documenting all activities in the ticketing system in line with ITIL-oriented processes
• Forwarding more complex incidents to 2nd Level Support or the responsible specialist teams
• Communicating with users in German
• Ensuring compliance with defined Service Level Agreements and quality standards
• Supporting rollouts, client support, and basic remote support activities
Your Profile
• You have a strong service mindset, work in a structured way, and enjoy helping users reliably with IT-related questions.
We are looking for:
• Initial experience in IT support, service desk, or helpdesk environments
• Very good German language skills at C1 level are mandatory
• Good English language skills are an advantage
• Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365
• Experience with ticketing systems, remote support tools, or ITSM processes is an advantage
• Experience with Active Directory, user administration, and password management
• Basic understanding of networks, Servers, VPN, printers, and client hardware
• Friendly and professional communication style by phone and in writing
• Structured, reliable, and solution-oriented way of working
• Willingness to familiarize yourself with new systems and customer environments
Your Skills
Technical Skills:
Windows 10/11, Microsoft Office, Microsoft 365, Outlook, Teams, Active Directory, password reset, user management, remote support, printer support, network basics, VPN, client hardware, ticketing systems, ITIL understanding.Soft Skills:
Service orientation, strong communication skills, reliability, teamwork, resilience, willingness to learn, structured working style, and professional customer interaction.
What We Offer
• Entry into a growing international IT service team
• Collaboration with German customers and the digatus Group
• Modern IT service processes and professional customer environments
• Development opportunities towards 2nd Level Support, Field Service, System Administration, or Service Management
• A collegial team in Wrocław on site
• Varied tasks in IT support
• Fair compensation and a long-term perspective
To strengthen our international IT service team in Wroclaw, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills and a strong service mindset.
As a German IT - Support Specialist, you will help users resolve technical issues quickly and reliably. You will work with modern support tools, communicate directly with German-speaking customers, and become part of an experienced international IT team.
Your Responsibilities
As a IT- Support Specialist, you will be the first point of contact for IT-related requests from our customers and users. You will receive incidents and service requests, analyze them in a structured manner, and ensure fast, service-oriented resolution.
Your responsibilities will include:
• Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system
• Providing first-level resolution for user issues related to Windows clients, Microsoft 365, Office applications, printers, network access, and standard software
• Supporting password resets, user accounts, permissions, and basic Active Directory topics
• Documenting all activities in the ticketing system in line with ITIL-oriented processes
• Forwarding more complex incidents to 2nd Level Support or the responsible specialist teams
• Communicating with users in German
• Ensuring compliance with defined Service Level Agreements and quality standards
• Supporting rollouts, client support, and basic remote support activities
Your Profile
• You have a strong service mindset, work in a structured way, and enjoy helping users reliably with IT-related questions.
We are looking for:
• Initial experience in IT support, service desk, or helpdesk environments
• Very good German language skills at C1 level are mandatory
• Good English language skills are an advantage
• Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365
• Experience with ticketing systems, remote support tools, or ITSM processes is an advantage
• Experience with Active Directory, user administration, and password management
• Basic understanding of networks, Servers, VPN, printers, and client hardware
• Friendly and professional communication style by phone and in writing
• Structured, reliable, and solution-oriented way of working
• Willingness to familiarize yourself with new systems and customer environments
Your Skills
Technical Skills:
Windows 10/11, Microsoft Office, Microsoft 365, Outlook, Teams, Active Directory, password reset, user management, remote support, printer support, network basics, VPN, client hardware, ticketing systems, ITIL understanding.Soft Skills:
Service orientation, strong communication skills, reliability, teamwork, resilience, willingness to learn, structured working style, and professional customer interaction.
What We Offer
• Entry into a growing international IT service team
• Collaboration with German customers and the digatus Group
• Modern IT service processes and professional customer environments
• Development opportunities towards 2nd Level Support, Field Service, System Administration, or Service Management
• A collegial team in Wrocław on site
• Varied tasks in IT support
• Fair compensation and a long-term perspective
🔍 Dekoder Ogłoszenia
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become part of an experienced international IT team
Będziesz pracować z ludźmi z różnych krajów, co może oznaczać różne style pracy i komunikacji.
🟡
first point of contact for IT-related requests
Będziesz obsługiwać wszystkie podstawowe problemy użytkowników, zanim zostaną one przekazane dalej.
🟡
Providing first-level resolution for user issues
Twoje zadania będą ograniczone do rozwiązywania najprostszych i najczęściej powtarzających się problemów.
🟡
Forwarding more complex incidents to 2nd Level Support or the responsible specialist teams
Nie będziesz zajmować się trudniejszymi problemami, które wymagają specjalistycznej wiedzy.
🔴
Ensuring compliance with defined Service Level Agreements
Będziesz musiał działać szybko i efektywnie, aby spełnić określone normy czasowe obsługi zgłoszeń.