GEUS - IT Support Engineer (m/f)

Nasze wymagania: Associate degree in technology and 2 years’ work experience in a related field A minimum of 3-5 years’ experience in supporting Windows and Mac operating environments Experience with Office 365 suite required Proficiency in dealing with a variety of computer systems/applications required Detail-oriented and able to manage multiple priorities Ability to work well in a team environment Excellent verbal, written and analytical skills Strong diagnostic, problem solving and communication skills Proactive self-starter, with minimal guidance or management required. Be self-motivated and have the ability to work on their own as well as part of a team Must be a good communicator Should expect to be available after hours at short notice and work from home when required Zakres obowiązków: Onsite end user technical support at our new Gdansk, Poland office Provide quality and fast resolution to service and incident requests submitted to our support center via phone, email, and ticketing system Consistently document all information related to service and incident requests to ensure all interactions with customers and peers are documented in our Ticketing Systems and others information systems Actively capture, create, and correct help articles for our Support Knowledge Base Assist in keeping IT support process documents up-to-date Open support cases with software and hardware vendors when required Establish and follow assigned priorities based on business and operational needs Establish and maintain effective working relationships by working cooperatively with others to perform preventive maintenance and repairs Assist user community with the installation and configuration of IT equipment such as PCs, Laptops, Apple Macbooks, printers, IP Phones, etc. Assist with training for new and existing users regarding existing and new technologies Basic troubleshooting of network and voice infrastructure Support iOS and Android mobile devices Identify and appropriately use defined escalation processes for requests that require further technical investigation or the interaction of other IT Teams Define and create standard operating procedures (SOP) to promote consistency across the various layers of services offered Travel to remote sites for IT projects and field installations as required Conduct weekly asset management and inventory of spare parts Work with procurement staff to purchase hardware and software Carrying out other duties as management may request of you Oferujemy: Premium Health Insurance Life Insurance Sports Club Membership My Benefit – Cafeteria System Competitive Salary Active Sports and Social Committee Professional environment with great development opportunities Training and development in a wide variety of areas to ensure staff are constantly developing and progressing their skills Tuition policy with study leave and generous payment of all related fees