Global IT Service Desk Analyst with Norwegian & English

Nasze wymagania: Language: Fluent Norwegian (minimum B2) and English (minimum B2) proficiency are mandatory. Technical Skills: Strong working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, and PC hardware. Experience: Minimum of 1 year in IT customer service and technical support. Soft Skills: Excellent communication (verbal and written), outstanding customer handling skills, resourcefulness, and the ability to quickly acquire new information. Education: Relevant degree in Computer Science, Information Technology, or related field (preferred). Mile widziane: Knowledge of ITIL frameworks is considered an asset. Experience working in a multicultural environment or with international clients. Prior exposure to managing user access in enterprise systems. O projekcie: As a Senior IT Helpdesk Analyst (Norwegian Speaking) at HCLTech, you will play a pivotal role in supporting Finnish-speaking customers, ensuring seamless IT operations and delivering exceptional service. Your expertise will be critical in diagnosing and resolving technical issues, guiding clients through corrective actions, and maintaining high standards of customer satisfaction. This position offers the opportunity to work in a dynamic, multicultural environment, directly contributing to HCLTech’s reputation for excellence and reliability in IT support. Zakres obowiązków: Provide diagnosis and resolution for hardware, software, and network issues via telephone to end-users. Respond efficiently to helpdesk queries, including equipment configuration, backup maintenance, and software installation/de-installation for Finnish-speaking clients. Route complex problems to internal support teams and manage relationships with vendors to secure necessary technical knowledge. Administer and provide user access across various systems, ensuring compliance and security. Utilize Call Tracking System to document, manage, and resolve problems, work requests, and circumventions. Coordinate closely with support staff to acquire and share technical expertise. Guide clients through troubleshooting and corrective steps, ensuring a high level of customer satisfaction. Oferujemy: Access to world-class training programs and certifications, including ITIL and advanced technical courses. Opportunities to progress into specialized IT roles, technical leadership, or management positions within the global organization. Continuous learning through internal knowledge-sharing platforms and mentorship programs. Participation in international projects, providing exposure to the latest technologies and industry best practices. A supportive environment that encourages innovation, skill enhancement, and career advancement.