Global Service Desk Cluster Manager

Nasze wymagania: Have at least 5 years of experience working with managing IT Infrastructure setups and IT Service Management / Service Desk operations Have experience in a leadership role managing IT professionals and Service Desk teams (10+ people) Are familiar with ITIL-based service management practices Have experience working with ITSM tools (e.g., ServiceNow) is a plus Have strong stakeholder management and communication skills Are comfortable working in an international, multicultural environment Speak English fluently (C1/C2) Are willing to travel within the assigned region Mile widziane: Have experience managing budgets across multiple teams or locations Have professional certifications (e.g., ITIL, Microsoft, Cisco) Have a broad technical understanding across IT domains Zakres obowiązków: Ensure stable and consistent IT operations across the assigned region Lead and develop the IT professionals working in the region including the Service Desk teams (including Team Leads and country-based resources) Monitor performance (KPIs, SLAs), manage escalations, and drive operational improvements Execute Demant Global IT standards, templates, processes, and tools at a regional level Support onboarding, IT rollouts, integrations, and transitions (including mergers & acquisitions) Manage regional IT budgets and ensure cost control and resource planning Collaborate closely with global and regional stakeholders to align expectations and improve service quality Contribute to continuous improvement of the Global Service Desk model Oferujemy: Full-time work agreement, with a permanent contract after 3 months Opportunities to improve foreign languages through daily practice and courses Social benefits (private medical care, life insurance, sport card, cafeteria system and more) Scandinavian culture focused on trust, equality, independence, and work-life balance