Global Support Engineer
⚲ Katowice
8 000–9 000 zł brutto / mies.
Opis stanowiska
Nasze wymagania:
Experience in technical support, back-office, or application support within a software- driven or global environment.
Strong analytical and problem-solving skills, with the ability to investigate complex technical issues.
Good understanding of system integrations, data flows, and troubleshooting methodologies.
Clear and professional communication skills, both written and verbal.
Ability to work independently, prioritize tasks, and manage multiple tickets in parallel.
Strong sense of ownership and accountability for assigned issues.
Willingness to continuously develop technical skills and product knowledge.
Ability to adapt quickly to new technologies, products, and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment.
Be professional, have a positive “get it done” attitude and a strong work ethic
Must be fluent in English
O projekcie:
To support our Global Operations, we are looking for a skilled and proactive Global Support Engineer to join the Global Development Support Team.
This role focuses on providing high-quality technical support, investigating complex issues, collaborating closely with regional support and development teams, and ensuring clear communication and timely resolution of escalated cases.
Work in a 3-shift model: 6–14, 14–22, and 22–6 on weekdays. On weekends, work is scheduled in 12-hour shifts: 6–18 or 18–6.
Morning shifts require working from the office that's why we are looking for candidates based in the Silesia region (office in Katowice). Fully remote work is not an option, and unfortunately, applications from more distant locations will not be considered in the recruitment process.
Zakres obowiązków:
Investigate and resolve complex technical issues escalated from regional support teams.
Perform in-depth analysis of incidents and system behavior to identify root causes.
Provide clear, timely, and structured updates to stakeholders throughout the ticket lifecycle.
Collaborate closely with Development, Infrastructure, and Escalation teams on critical or high-impact cases.
Ensure tickets are handled according to defined processes, quality standards, and SLAs.
Maintain accurate documentation, comments, and knowledge base contributions where applicable.
Actively participate in incident management, post-incident analysis, and continuous improvement activities.
Oferujemy:
Flexible working hours
Subsidy for the purchase of glasses (300 PLN/year)
Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
Private medical care with dentists package for you and your family
Group life insurance for you and your partner
Multisport card as part of the Worksmile package
Dell laptop, keyboard, mouse, wireless headphones and monitor
40h for development during work time
Free access to group language lessons
In-house workshops, training sessions or meet-ups
Access to platforms like: OpenUp, Pluralsight and GoodHabitz
Worksmile cafeteria and 500 points per month to be used in vouchers
Referral bonus if new employee is referred
Chill room with table football & PlayStation
Free snacks (every day)
Team building events
Experience in technical support, back-office, or application support within a software- driven or global environment.
Strong analytical and problem-solving skills, with the ability to investigate complex technical issues.
Good understanding of system integrations, data flows, and troubleshooting methodologies.
Clear and professional communication skills, both written and verbal.
Ability to work independently, prioritize tasks, and manage multiple tickets in parallel.
Strong sense of ownership and accountability for assigned issues.
Willingness to continuously develop technical skills and product knowledge.
Ability to adapt quickly to new technologies, products, and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment.
Be professional, have a positive “get it done” attitude and a strong work ethic
Must be fluent in English
O projekcie:
To support our Global Operations, we are looking for a skilled and proactive Global Support Engineer to join the Global Development Support Team.
This role focuses on providing high-quality technical support, investigating complex issues, collaborating closely with regional support and development teams, and ensuring clear communication and timely resolution of escalated cases.
Work in a 3-shift model: 6–14, 14–22, and 22–6 on weekdays. On weekends, work is scheduled in 12-hour shifts: 6–18 or 18–6.
Morning shifts require working from the office that's why we are looking for candidates based in the Silesia region (office in Katowice). Fully remote work is not an option, and unfortunately, applications from more distant locations will not be considered in the recruitment process.
Zakres obowiązków:
Investigate and resolve complex technical issues escalated from regional support teams.
Perform in-depth analysis of incidents and system behavior to identify root causes.
Provide clear, timely, and structured updates to stakeholders throughout the ticket lifecycle.
Collaborate closely with Development, Infrastructure, and Escalation teams on critical or high-impact cases.
Ensure tickets are handled according to defined processes, quality standards, and SLAs.
Maintain accurate documentation, comments, and knowledge base contributions where applicable.
Actively participate in incident management, post-incident analysis, and continuous improvement activities.
Oferujemy:
Flexible working hours
Subsidy for the purchase of glasses (300 PLN/year)
Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
Private medical care with dentists package for you and your family
Group life insurance for you and your partner
Multisport card as part of the Worksmile package
Dell laptop, keyboard, mouse, wireless headphones and monitor
40h for development during work time
Free access to group language lessons
In-house workshops, training sessions or meet-ups
Access to platforms like: OpenUp, Pluralsight and GoodHabitz
Worksmile cafeteria and 500 points per month to be used in vouchers
Referral bonus if new employee is referred
Chill room with table football & PlayStation
Free snacks (every day)
Team building events
🔍 Dekoder Ogłoszenia
🔴
Ability to work and thrive in a multi-tasked and fast-paced environment.
Spodziewaj się ciągłego przepływu zadań, presji czasu i potencjalnie chaotycznego środowiska pracy.
🔴
Be professional, have a positive “get it done” attitude and a strong work ethic
Oczekuje się od Ciebie proaktywności i samodzielności w rozwiązywaniu problemów, nawet jeśli wykracza to poza zakres obowiązków.
🔴
Work in a 3-shift model: 6–14, 14–22, and 22–6 on weekdays. On weekends, work is scheduled in 12-hour shifts: 6–18 or 18–6.
Praca w systemie zmianowym, w tym nocnym i weekendowym, co może wpływać na życie prywatne i wymagać elastyczności.
🔴
Morning shifts require working from the office
Niektóre zmiany wymagają fizycznej obecności w biurze, co może być problematyczne dla osób mieszkających daleko.
🟡
investigating complex issues, collaborating closely with regional support and development teams, and ensuring clear communication and timely resolution of escalated cases.
Będziesz często zajmować się trudnymi problemami, które wymagają interakcji z innymi zespołami i mogą być źródłem frustracji.