Helix Configuration Engineer - ITSM & Catalog Configuration

Summary: We are seeking a skilled ITSM Configuration Specialist to optimize IT service management processes within the organization. This role focuses on ensuring effective service delivery and automation.Responsibilities: • Configure and manage core ITSM modules including Incident, Problem, Change, and Request Management. • Design and configure Service Catalog and Digital Workplace offerings. • Implement and customize workflow automation and approval processes. • Define and manage SLAs (Service Level Agreements) and escalation mechanisms. • Collaborate with stakeholders to gather requirements and translate them into ITSM solutions. • Maintain and update configuration documentation and process guidelines. • Ensure best practices in ITIL-based service management processes. • Support continuous improvement initiatives for IT service delivery. Key Requirements: • Strong experience in ITSM module configuration. • Hands-on expertise in Service Catalog and Digital Workplace configuration. • Proficiency in designing workflow and approval processes. • Experience in implementing SLA policies and service automation. • Good understanding of ITIL framework and service management best practices. • Strong analytical and problem-solving skills. • Excellent communication and stakeholder management abilities. Nice to Have: • Experience with ITSM tools such as ServiceNow, BMC Helix, or similar platforms. • ITIL certification (preferred). • Prior experience in enterprise-level IT service management implementations. Other Details: This role may involve remote work options and is intended for candidates with extensive experience in IT service management within a corporate environment.