Helpdesk Specialist (1st line)

Our partner is a global leader in transport and logistics, supporting its clients in Poland by offering tailor-made solutions. Services are provided across four key business lines: road transport, freight forwarding, contract logistics, and distribution and express delivery. The passion driving the teams here, their specialist expertise and excellent knowledge of local markets guarantee a constant commitment to the client’s success. As a leading global provider of bespoke warehousing and supply chain management solutions, the company effectively unlocks business potential in a complex and rapidly changing world. Helpdesk Specialist (1st line) We offer: Responsibilities: - Support for users of IT systems in their daily work - Resolving remote and local hardware and software issues on user workstations and mobile devices - Initial analysis of reported technical issues and resolving them or escalating them to further support lines - Cooperation with external hardware and software service providers - Installation and configuration of workstations and mobile devices - Issuing and receiving IT equipment for/from employees - Support for inventory work and maintenance of IT infrastructure - Keeping up-to-date documentation of assigned tasks Requirements: - Education in IT or related field - Minimum one year of experience in a similar position - Ability to test, diagnose devices (desktops, laptops, mobile devices, printers) - Knowledge of Windows operating systems, Office suite, and computer hardware - Familiarity with mobile devices running on Android system - Understanding of basic networking concepts and Active Directory - Willingness to learn technical knowledge and develop own competencies Additional advantages: - Knowledge of the Office 365 platform / MS Exchange