Helpdesk Specialist

Location: Wrocław / Hybrid (2 days remote / 3 days on-site)We don't need a "reboot-assistant." We need a tech-savvy Engineer who takes ownership of our entire workplace ecosystem. From configuring policies to hardware deep-dives and mentoring junior colleagues – you will be the heart of our technical reliability. 🛠️ Your Daily Impact: • Systems & Automation: Managing our Windows and macOS fleet via Intune/Jamf. You’ll test OS rollouts and create software packages that just work. • Hardware Lab: You’re not afraid of a screwdriver. Replacing batteries, upgrading SSDs, and ensuring our conference rooms look and act like 2026 (flawless cable management & connectivity). • User Experience: Supporting on-site and remote users. You’re the first point of contact, but you solve complex issues, not just the easy ones. • Knowledge Sharing: You’ll act as a mentor for our junior personnel, helping them level up their troubleshooting skills. • Lifecycle Management: Ordering, provisioning, and decommissioning hardware. You own the fleet from "unboxing" to "reselling." Your Tech DNA: • Experience: 2-3+ years in IT Support / Help Desk (ideally in a fast-paced environment). • OS Mastery: Strong Windows 10/11 admin skills and at least macOS power-user/admin experience. • Infrastructure: Solid understanding of M365 (AD/Azure/Intune) and general networking (you know what a VLAN is, even if you don't have a CCNA yet). • Problem-solving: You’re a "detective." You don’t stop at "it works now"; you want to know why it broke. • Communication: English at a B2 level (it’s our daily language). • Vibe: You are customer-oriented but tech-driven. You understand that IT exists to make people’s work easier. Why you’ll love working with us: • Autonomy: Minimal micromanagement. We trust your expertise and give you space to manage your tasks. • Hybrid Freedom: After onboarding, enjoy at least 3 days a week from home. Daze in the office are for hardware and team syncs. • Growth: Access to e-learning, language apps, and a culture that encourages learning (technical & soft skills). • Health & Wellbeing: Private medical care, Multisport, and a dedicated Wellbeing Program. • The Office: Ergonomic workstations and a supportive, friendly atmosphere where team events actually feel like fun. Ready to take ownership of our IT workspace? Apply now!