Helpdesk Support

Want to make an impact? We offer that   Due to continued growth, we are currently hiring Helpdesk Support to join our team, supporting a linux function. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.     Are you intrigued? Do you want to learn more?   A snapshot of your key responsibilities as Helpdesk Support would be:   • Provide first-line helpdesk support to the Linux team • Log, manage, and track support tickets through to resolution • Troubleshoot user and system issues, resolving where possible or escalating when needed • Take ownership of issues and ensure timely follow-up and communication • Support day-to-day operational tasks within the team • Work within structured IT support processes (e.g. ticketing systems, SLAs) • Assist with documentation and knowledge base updates • Provide general IT support across systems as required   Requirements:   • Provide first-line helpdesk support to the Linux team • Log, manage, and track support tickets through to resolution • Troubleshoot user and system issues, resolving where possible or escalating when needed • Take ownership of issues and ensure timely follow-up and communication • Support day-to-day operational tasks within the team • Work within structured IT support processes (e.g. ticketing systems, SLAs) • Assist with documentation and knowledge base updates • Provide general IT support across systems as required   So, are you ready to join our team? It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.   Opportunity type: Contract, (Dublin)