IFS Support Specialist (ERP)

Nasze wymagania:
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field
3+ years of professional experience in a similar role
Demonstrable understanding of business processes within manufacturing, supply chain, or finance environments
Basic knowledge of server infrastructure, virtualization, Windows/Linux environments, and relational databases such as Microsoft SQL Server
Strong analytical and problem-solving skills across application and infrastructure domains
Excellent English communication skills, both written and spoken
Ability to identify next steps, manage assigned tasks and backlog items, follow up actions, and communicate blockers proactively with limited supervision
Eagerness to learn and adapt in a multicultural, technology-driven environment

Mile widziane:
Familiarity with ERP platforms such as IFS, SAP, or similar solutions
Experience with ticketing platforms such as Jira or ServiceNow
Familiarity with documentation and knowledge management tools such as Confluence or SharePoint
Exposure to user training, onboarding, or knowledge transfer activities

O projekcie:
As an IFS Support Specialist (ERP), you will be the primary point of contact for ERP-related support in our Poland office. You will provide technical and functional support for our ERP landscape, with a particular focus on application administration, troubleshooting, configuration, integrations, release and continuous improvement. This role bridges technical understanding with business process insight, making it ideal for someone eager to grow in a dynamic, multinational environment.
Employer: International sensor company
Location: Bielsko-Biała (hybrid work model with mandatory office visits 1- 2 days every month)

Zakres obowiązków:
Take ownership of technical and functional ERP incidents, service requests and improvement initiatives, from initial investigation through resolution, testing and implementation, escalating to external partners or vendors when required
Maintain support documentation, including tickets, configuration changes, user guides, and FAQs
Assist with ERP administration, including user access management, system configuration, release coordination, implementation, testing, rollout, and continuous improvement initiatives
Support the administration, monitoring, and troubleshooting of server infrastructure and database environments related to business applications, including configuration, patching, upgrades, backup and recovery, and performance monitoring
Collaborate with infrastructure engineers, application teams, Key Users, Business Process Managers, and external technology partners to ensure the availability, performance, and security of business-critical systems
Support end-user training by preparing materials, providing guidance on application functionalities, and facilitating knowledge transfer
Communicate clearly and professionally in English with local and international stakeholders

Oferujemy:
You will be part of a growing international team working on infrastructure, cloud, application-related technology, and modernization initiatives
Exposure to a broad and diverse global IT landscape
Direct collaboration with infrastructure engineers, application teams, international colleagues and external technology partners
A hybrid working mode
Opportunities to further develop both technical and project management skills
A collaborative environment with direct access to IT leadership
The opportunity to make a visible contribution to the modernization of our global IT environment