IT Analyst

Want to make an impact? We offer that   Due to continued growth, we are currently hiring a IT Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.     Are you intrigued? Do you want to learn more?   A snapshot of your key responsibilities as IT Analyst would be: • Review and assess Service Transition documentation submitted by project teams. • Oversee and coordinate IT aspects. • Design and maintain business process flows using Microsoft Visio. • Perform administrative tasks in Active Directory and Azure AD. • Build dashboards, run queries, and create insightful reports. • Manage and resolve incidents and fulfilment requests through ServiceNow. • Participate in and coordinate User Acceptance Testing (UAT). Key Requirements: • Experience in IT operations or service management roles • Strong working knowledge of ServiceNow. • Familiarity with Active Directory and Azure AD administration. • Proficient in Microsoft Visio. • Experience with data reporting and dashboard creation. • Understanding of IT service transition and user lifecycle processes. Nice to Have: • Exposure to User Acceptance Testing (UAT). • Experience in change enablement.