IT Analyst – Project & User Support

IT Analyst – Project & User Support Location: Gdańsk, Gdynia, Warsaw, or Łódź Work mode: Hybrid (3 days in the office) Project start: ASAP Working language: English (daily communication) About the role We are looking for an IT Analyst to support project activities and user assistance in communication and management tools. You will work closely with the project manager to coordinate project tasks, onboard users, and support tool adoption. This operational role requires excellent organizational skills, independence, and the ability to manage multiple tasks simultaneously. Key responsibilities • Support the project manager with task management, reporting, and escalation • Organize and lead project meetings • Assist users with account setup and tool usage • Ensure effective onboarding and conduct user training sessions • Maintain user databases and tracking systems • Monitor tool adoption and provide user support for efficient use • Coordinate project activities and ensure timely task completion Requirements • Excellent communication and interpersonal skills • Fluent English • Good knowledge of Excel and ability to prepare presentations • Strong organizational skills and self-reliance • Experience in user onboarding and training delivery • Ability to handle multiple tasks effectively • Experience working with user systems and tracking tools What we offer • Work in an international environment • Collaboration with project and business teams • Opportunities for professional growth in project support and user management • Participation in implementation and adoption projects