IT Application & Production Support Engineer

IT Application & Production Support Engineer Core Responsibilities • Functional Support: Manage end-user requests, incident qualification, and regular communication for investment banking platforms. • Production Management: Provide L2 technical support, handle deployments (Staging/Prod), and manage system monitoring and security. • Infrastructure Coordination: Work with infra teams on DRP, environment building, and obsolescence management. • Continuous Improvement: Implement DevOps practices, automate tasks via scripting, and maintain quality reporting (KPIs). Technical Requirements • OS/DB: Linux, Windows Server, Oracle, and SQL Server (performance tuning, execution plans). • Scripting & Middleware: Python, Shell, JSON/YAML, IBM MQ, CFT, Tomcat, and Apache. • Automation/CI/CD: Ansible, Jenkins, Bitbucket, and Autosys. • Cloud & Monitoring: Kubernetes, OpenSearch, and Dynatrace. • Networking: Knowledge of TCP/IP, DNS, Load Balancers, and VPC/Subnets. • Process: ITIL, ServiceNow/JIRA, and basic IAM/Vault concepts. Soft Skills • Client-oriented mindset with proactive communication. • Strong documentation skills (Wiki/SharePoint). • Ability to coordinate across technical and business functional teams.