IT Engineer

Wymagania: - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). - 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. - Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. - Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. - Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. - Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. - Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. - Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. - Foundational understanding of AI concepts, including how machine learning models work, common AI use cases, and basic principles of data handling. - Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. - Fluent command of the Polish language (C1/C2). O firmie: - Imagine working for an organization that truly believes in a set of values which drive its performance, define its culture and help it grow. Imagine that in the center of it all is a team of individuals united in creating a diverse, unique workplace and business experience. - As an industry-focused managed services company, Xceedance partners with insurers, reinsurers and brokers worldwide. Clients rely on us to launch new products, drive operations, implement cutting-edge technology and deliver advanced analytics capabilities and process optimization. Zakres obowiązków: - As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. - Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). - Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. - Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. - Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. - Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. - Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). - Coordinate with regional/global IT teams and vendors for escalations and advanced support. - Maintain documentation, support compliance activities, and follow information security policies. Oferujemy: - Unique professional and personal development at one of the pioneer companies in professional insurance support. - Ongoing professional training – to onboard you for a good start and your further professional development. - Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. - LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist. - 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. - Private life insurance - 80% of the premium is covered by an employer. - Employee referral program - we appreciate you recommending your friends to join us. - Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. - Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. - Lively and modern office in the City Centre with parking space for employees. - A supportive and friendly atmosphere created by passionate people.