IT Help Desk Support Specialist
⚲ Kraków, Podgórze
6 250 zł brutto / mies.
Wymagania
- Microsoft 365
- Atlassian
- Jira
Opis stanowiska
Nasze wymagania:
One year of experience in IT support function.
Fluent in English, both written and spoken
Knowledge of Windows 10/11 and MacOS.
Knowledge of Microsoft 365 suite and other Microsoft applications and products.
Very good customer service support skills.
Excellent communication and problem-solving skills.
Ability to work well in a team and under tight deadlines.
BA degree or above (preferably in Computer Science or related field)
Mile widziane:
Experience with Atlassian products (Jira Service Management).
Experience with provisioning devices using MDM.
Experience with Windows 10/11 and MacOS.
O projekcie:
The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.
To be successful in this position, candidates should have at least one year of experience in IT support and/or helpdesk. Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.
Zakres obowiązków:
Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
Follow-up ticket requests and escalate if needed.
Manage Windows and MacOS and device deployment by MDM solutions.
Support IT part of on- and off- boarding processes
Observe and enforce group IT guidelines and IT standard operating procedures.
Keep internal documentation up to date.
Manage and logistic IT equipment.
Oferujemy:
Comprehensive private medical healthcare
Remote work options subject to the type of position or project
The option to join a group private insurance plan (subject to a fee)
MyBenefit Cafeteria including Multisport
Annual discretionary bonus, subject to both company performance and individual contribution
Employee Assistance Program (EAP)
Access to goFLUENT language learning platform
One year of experience in IT support function.
Fluent in English, both written and spoken
Knowledge of Windows 10/11 and MacOS.
Knowledge of Microsoft 365 suite and other Microsoft applications and products.
Very good customer service support skills.
Excellent communication and problem-solving skills.
Ability to work well in a team and under tight deadlines.
BA degree or above (preferably in Computer Science or related field)
Mile widziane:
Experience with Atlassian products (Jira Service Management).
Experience with provisioning devices using MDM.
Experience with Windows 10/11 and MacOS.
O projekcie:
The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.
To be successful in this position, candidates should have at least one year of experience in IT support and/or helpdesk. Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.
Zakres obowiązków:
Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
Follow-up ticket requests and escalate if needed.
Manage Windows and MacOS and device deployment by MDM solutions.
Support IT part of on- and off- boarding processes
Observe and enforce group IT guidelines and IT standard operating procedures.
Keep internal documentation up to date.
Manage and logistic IT equipment.
Oferujemy:
Comprehensive private medical healthcare
Remote work options subject to the type of position or project
The option to join a group private insurance plan (subject to a fee)
MyBenefit Cafeteria including Multisport
Annual discretionary bonus, subject to both company performance and individual contribution
Employee Assistance Program (EAP)
Access to goFLUENT language learning platform
🔍 Dekoder Ogłoszenia
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One year of experience in IT support function.
Może oznaczać zarówno rok pełnego etatu, jak i kilka miesięcy praktyk lub stażu, w zależności od interpretacji firmy.
🔴
Ability to work well in a team and under tight deadlines.
Oznacza, że będziesz pracować pod presją czasu i prawdopodobnie często będziesz musiał/a pracować nad kilkoma zadaniami jednocześnie.
🔴
BA degree or above (preferably in Computer Science or related field)
Chociaż jest to preferowane, brak wykształcenia kierunkowego może być problemem, jeśli firma będzie miała wielu kandydatów z odpowiednim dyplomem.
🟡
Experience with Windows 10/11 and MacOS.
W sekcji 'Mile widziane' powtórzone jest wymaganie z sekcji 'Nasze wymagania', co może sugerować, że jest to kluczowe, a nie tylko dodatek.
🟡
The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware.
Jest to standardowy opis roli Help Desku, ale podkreśla szeroki zakres odpowiedzialności od samego początku.