IT Helpdesk Intern (paid internship July-September)

Nasze wymagania: The Polyglot: You are fluent in English and Polish (both written and spoken). OS Knowledge: You’re a Windows power user. Bonus points if you also have experience with macOS and can navigate both ecosystems. Hardware Savvy: You know your way around a PC’s internals and aren’t afraid to open a casing. The Toolbox: Basic familiarity with Linux and at least one scripting language. You’re a natural Problem-Solver. You love digging into a ticket in Jira, analyzing the "why," and finding a solution that sticks. The "Safety First" Mindset: You understand the importance of data security. If you already have a foundational understanding of networking (IPs, DNS, etc.), you’ll hit the ground running! AI cadet: You have knowledge about AI solutions - models, agents and frameworks. O projekcie: Take Off with the S4A Internship Programme! Have you been dreaming of a career where you can work on world-class products for the global aviation market? Do you want to join an international team of smart, creative innovators? If the answer is yes, then Smart4Aviation is exactly where you belong. The Mission As our Intern, you won't just be a flight attendant. You’ll be an integral part of the IT team, ensuring our hardware, software, and networks are as reliable as a commercial flight plan. 3-month paid internship (July-September) - Cracow Zakres obowiązków: The Helpdesk Frontline: Troubleshoot and resolve hardware/software issues reported by the team. Mission Control: Prepare and maintain workstations for new and existing employees. Hardware Management: Keep a sharp eye on office hardware maintenance and inventory. Onboarding & Transitions: Support key IT processes as employees join or move within the company. License Logistics: Manage the lifecycle of software licenses (procurement to decommissioning). Co-pilot - take over manual processes and prepare AI-aided solutions. Remote Wingman: Help our remote colleagues stay connected via VPN and access troubleshooting. Data Safety: Assist with backup operations and ensure all endpoint devices are following company recovery policies.