IT Helpdesk Specialist

Wymagania: - At least 2-3 years of experience in similar role; - Good knowledge of Windows Domain (what it is, how it works, adding users, modifying groups); - Windows 11 expertise – ability to quickly diagnose and fix issues; - Knowledge of modern PC architecture; - Basic network knowledge - DHCP, DNS, VPN - Experience managing access to internal & external services (Google Workspace, Office 365, VPNs, licenses); - Advanced computer skills and ability to learn new software quickly; - Excellent communication and client service skills; - Strong problem-solving attitude and efficient task management; - Strong interpersonal skills and a proactive “can-do” mindset; - Native/proficient Polish; - Ability to communicate in English (at least at B2 level); - Ability to work from the office every day (9 am - 5 pm). Mile widziane: - Experience in the gamedev industry; - Familiarity with macOS; - Experience with Slack, Parsec, Perforce Helix Software; - Passion for video games. O firmie: - Rebel Wolves are, at its core, a team of experienced veterans, who want to make great, and innovative Role-Playing Games! We’re working on a brand new story-driven AAA RPG Saga for PCs and consoles in Unreal Engine 5. And we’re looking for new people to join us! - Website: https://rebel-wolves.com Zakres obowiązków: - Acting as the first line of IT support for the Rebel Wolves Team (1st and 2nd line, both on-site and remote support); - Installing, configuring, and maintaining workstations and office equipment (desktops, laptops, printers, accessories, conference room hardware); - Performing diagnostics, troubleshooting, and small repairs/upgrades (yes, screwdrivers will be involved🪛); - Resolving incidents reported by the team, documenting activities in Jira, and escalating when necessary; - Maintaining full ownership of tickets throughout their lifecycle; - Taking on additional tasks aligned with your interests and project needs. Oferujemy: - Competitive salary; - Long-term contract; - Strict no-crunch working environment, based on trust and mutual respect; - Modern office located in Ursynów close to the Metro Station.