IT Infrastructure Engineer

IT Infrastructure Engineer - Scotland Abbott Diagnostics (ADD) — Field Based (Scotland + UK Travel) Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving care for millions of people around the world. With 114,000 colleagues serving customers in 160+ countries, we’re committed to advancing the future of healthcare. About Abbott Diagnostics (ADD) As a global leader in in vitro diagnostics, Abbott provides cutting-edge instruments, software solutions, and tests that support hospitals, labs, and clinics worldwide. We help transform medical testing through automation, innovation, and a focus on delivering high-quality, cost-effective results that improve patient care. Our Informatics Team sits within the UKI Service Organisation — designed to meet the evolving needs of today’s large, complex healthcare customers. The team provides specialist informatics expertise, supporting both sales and service teams across the region. About the Role We’re looking for an IT Infrastructure Engineer - Scotland to Implement & support Complexed IT Infrastructure Solutions including implementation, optimization, and ongoing success of Abbott’s laboratory software solutions. This field-based role covers Scotland, with additional travel across UKI. You’ll play a key role in shaping exceptional customer experiences — combining IT expertise, problem-solving, hands-on support, and deep product knowledge to help laboratories get the best out of our informatics solutions. What You’ll Be Doing - Collaborate with regional and local sales teams to support and grow existing customer accounts - Build strong, trusted relationships with customers and use these to expand Abbott’s presence and value - Lead IT implementation activities in line with the agreed Statement of Work - Support the development and preparation of Statements of Work by gathering and validating technical needs - Recommend appropriate hardware solutions for Abbott IT systems and coordinate with external hardware providers where required - Carry out software installation, configuration, and setup activities - Deliver clear, structured training to end users on Abbott software applications - Provide comprehensive post implementation support, resolving issues and optimising system performance - Act as a technical expert across the full IT solution — supporting procurement, integration, and troubleshooting - Continuously enhance the customer experience by optimising service quality and the performance of Abbott IT solutions Success is measured by: Customer satisfaction (NPS), service quality, operational effectiveness, and the growth of existing accounts. JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable