JustJoin.IT
Stacjonarnie
Junior
New
IT Onsite Support Engineer
⚲ Chennai
Do uzgodnienia
Wymagania
- Documentation
- Network
- IT Support
- IT Service Management (ITSM)
- Microsoft Windows
- Troubleshooting
- Microsoft 365
Opis stanowiska
Role: IT Onsite Support Engineer
We are seeking an IT Onsite Support Engineer to provide exceptional technical support for end users. The ideal candidate will have a solid background in IT support with strong troubleshooting abilities in a variety of scenarios related to hardware and software issues.
Key Responsibilities
• Provide on-site IT support for end users, including desktop, laptop, printer, and peripheral-related issues.
• Troubleshoot and resolve hardware, software, network connectivity, and Microsoft 365-related incidents.
• Handle IT service requests and incidents, ensuring timely response and resolution in accordance with support procedures.
• Maintain proper documentation of incidents, troubleshooting activities, and support procedures.
Required Skills and Experience
• Minimum 2-3 years of IT support experience.
• Strong troubleshooting skills for Windows operating systems, Microsoft 365 applications, and common endpoint issues.
• Basic knowledge of networking, hardware troubleshooting, and endpoint management.
• Good communication and customer service skills.
• Ability to work independently and prioritize multiple support requests in a fast-paced environment.
• Experience with ticketing systems and ITSM processes is preferred.
Other details: This role will be based in Pillaipakkam, Sriperumbudur. The position requires the ability to respond quickly to various IT support issues in a dynamic work environment.
We are seeking an IT Onsite Support Engineer to provide exceptional technical support for end users. The ideal candidate will have a solid background in IT support with strong troubleshooting abilities in a variety of scenarios related to hardware and software issues.
Key Responsibilities
• Provide on-site IT support for end users, including desktop, laptop, printer, and peripheral-related issues.
• Troubleshoot and resolve hardware, software, network connectivity, and Microsoft 365-related incidents.
• Handle IT service requests and incidents, ensuring timely response and resolution in accordance with support procedures.
• Maintain proper documentation of incidents, troubleshooting activities, and support procedures.
Required Skills and Experience
• Minimum 2-3 years of IT support experience.
• Strong troubleshooting skills for Windows operating systems, Microsoft 365 applications, and common endpoint issues.
• Basic knowledge of networking, hardware troubleshooting, and endpoint management.
• Good communication and customer service skills.
• Ability to work independently and prioritize multiple support requests in a fast-paced environment.
• Experience with ticketing systems and ITSM processes is preferred.
Other details: This role will be based in Pillaipakkam, Sriperumbudur. The position requires the ability to respond quickly to various IT support issues in a dynamic work environment.
🔍 Dekoder Ogłoszenia
✓ Ogłoszenie wygląda transparentnie — brak typowych czerwonych flag.