IT Service Desk Agent with Finnish
⚲ Gdańsk, Oliwa
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Fluent written and spoken English and Finnish
Knowledge of Windows 11 systems
At least 1 year of relevant experience
Strong analytical, communication, and interpersonal skills
Customer-oriented approach
Ability to collaborate and deliver value in a team environment
O projekcie:
We are now looking for an IT Service Desk Agent to join our Information Technology function.
Information Technology function develops and delivers reliable, cost-efficient information technology services that support Kemira’s strategy and ensure global business continuity. IT focuses on excellence in cloud, applications, data & analytics, and information security to enable high-end services for our customers and operations.
Zakres obowiązków:
Providing first-line support for end-users across Kemira
Troubleshooting and investigating incidents in a timely manner
Supporting users from diverse cultural backgrounds
Applying ITIL processes in daily work
Ensuring high-quality customer service
Oferujemy:
Flexibility to organize your work between office and remote in a hybrid work culture
Challenging, interesting, and varying tasks in a global company
A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value
An attractive salary and benefits package
Friendly, international atmosphere and a diverse, inclusive, and international work environment
Starting base salary range for this role is between 9000-10500 PLN monthly. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organisational needs
Fluent written and spoken English and Finnish
Knowledge of Windows 11 systems
At least 1 year of relevant experience
Strong analytical, communication, and interpersonal skills
Customer-oriented approach
Ability to collaborate and deliver value in a team environment
O projekcie:
We are now looking for an IT Service Desk Agent to join our Information Technology function.
Information Technology function develops and delivers reliable, cost-efficient information technology services that support Kemira’s strategy and ensure global business continuity. IT focuses on excellence in cloud, applications, data & analytics, and information security to enable high-end services for our customers and operations.
Zakres obowiązków:
Providing first-line support for end-users across Kemira
Troubleshooting and investigating incidents in a timely manner
Supporting users from diverse cultural backgrounds
Applying ITIL processes in daily work
Ensuring high-quality customer service
Oferujemy:
Flexibility to organize your work between office and remote in a hybrid work culture
Challenging, interesting, and varying tasks in a global company
A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value
An attractive salary and benefits package
Friendly, international atmosphere and a diverse, inclusive, and international work environment
Starting base salary range for this role is between 9000-10500 PLN monthly. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organisational needs
🔍 Dekoder Ogłoszenia
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At least 1 year of relevant experience
Może oznaczać zarówno rok pracy na podobnym stanowisku, jak i rok ogólnego doświadczenia w IT, które niekoniecznie jest bezpośrednio związane z Service Deskiem.
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Strong analytical, communication, and interpersonal skills
To standardowe wymagania, które mogą oznaczać, że oczekuje się od Ciebie nie tylko podstawowej komunikacji, ale też umiejętności rozwiązywania problemów i budowania relacji w zespole.
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Customer-oriented approach
Oznacza, że będziesz musiał radzić sobie z trudnymi klientami i rozwiązywać ich problemy w sposób satysfakcjonujący, nawet jeśli wymaga to dodatkowego wysiłku.
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Ability to collaborate and deliver value in a team environment
Wskazuje na potrzebę aktywnego uczestnictwa w pracy zespołowej i wykazywania inicjatywy w dostarczaniu konkretnych rezultatów, a nie tylko wykonywania poleceń.
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Providing first-line support for end-users
To podstawowe zadanie Service Desku, które oznacza rozwiązywanie najczęściej pojawiających się problemów technicznych i odpowiadanie na pytania użytkowników.