IT Service Desk Agent with Finnish
⚲ Gdańsk
Do uzgodnienia
Opis stanowiska
Wymagania:
- Fluent written and spoken English and Finnish
- Knowledge of Windows 11 systems
- At least 1 year of relevant experience
- Strong analytical, communication, and interpersonal skills
- Customer-oriented approach
- Ability to collaborate and deliver value in a team environment
O firmie:
- Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers
Zakres obowiązków:
- Providing first-line support for end-users across Kemira
- Troubleshooting and investigating incidents in a timely manner
- Supporting users from diverse cultural backgrounds
- Applying ITIL processes in daily work
- Ensuring high-quality customer service
Oferujemy:
- Flexibility to organize your work between office and remote in a hybrid work culture
- Challenging, interesting, and varying tasks in a global company
- A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value
- An attractive salary and benefits package
- Friendly, international atmosphere and a diverse, inclusive, and international work environment
- Starting base salary range for this role is between 9000-10500 PLN monthly. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organisational needs
- Fluent written and spoken English and Finnish
- Knowledge of Windows 11 systems
- At least 1 year of relevant experience
- Strong analytical, communication, and interpersonal skills
- Customer-oriented approach
- Ability to collaborate and deliver value in a team environment
O firmie:
- Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers
Zakres obowiązków:
- Providing first-line support for end-users across Kemira
- Troubleshooting and investigating incidents in a timely manner
- Supporting users from diverse cultural backgrounds
- Applying ITIL processes in daily work
- Ensuring high-quality customer service
Oferujemy:
- Flexibility to organize your work between office and remote in a hybrid work culture
- Challenging, interesting, and varying tasks in a global company
- A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value
- An attractive salary and benefits package
- Friendly, international atmosphere and a diverse, inclusive, and international work environment
- Starting base salary range for this role is between 9000-10500 PLN monthly. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organisational needs
🔍 Dekoder Ogłoszenia
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At least 1 year of relevant experience
Może oznaczać zarówno rok pracy na podobnym stanowisku, jak i rok ogólnego doświadczenia w IT, które niekoniecznie jest bezpośrednio związane z Service Deskiem.
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Strong analytical, communication, and interpersonal skills
To standardowe wymagania, które mogą oznaczać, że oczekuje się od Ciebie nie tylko podstawowej komunikacji, ale też umiejętności rozwiązywania problemów i budowania relacji w zespole.
🔴
Customer-oriented approach
Oznacza, że będziesz musiał radzić sobie z trudnymi klientami i rozwiązywać ich problemy w sposób satysfakcjonujący, nawet jeśli wymaga to dodatkowego wysiłku.
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Ability to collaborate and deliver value in a team environment
Wskazuje na potrzebę aktywnego uczestnictwa w pracy zespołowej i wykazywania inicjatywy w dostarczaniu konkretnych rezultatów, a nie tylko wykonywania poleceń.
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Providing first-line support for end-users
To podstawowe zadanie Service Desku, które oznacza rozwiązywanie najczęściej pojawiających się problemów technicznych i odpowiadanie na pytania użytkowników.